Call Center Customer Service
3 months ago
**Key Responsibilities**:
**Customer Interaction**:
- Answer incoming calls and respond to customer inquiries professionally and courteously.
**Issue Resolution**:
- Resolve customer issues and complaints by identifying the problem, researching solutions, and providing appropriate resolutions.
- Escalate complex issues to higher-level support or management as necessary.
**Product and Service Knowledge**:
- Develop and maintain a thorough understanding of the company’s products, services, and policies.
- Provide accurate information and guidance to customers regarding products, services, and procedures.
**Record Keeping**:
- Document customer interactions and transactions accurately in the company’s CRM or ticketing system.
- Track and follow up on customer issues to ensure timely resolution.
**Customer Satisfaction**:
- Strive to exceed customer expectations by providing prompt and effective solutions.
- Follow up with customers to ensure satisfaction and address any further concerns.
**Compliance**:
- Adhere to company policies and procedures, including confidentiality and data protection regulations.
- Ensure compliance with quality standards and performance metrics set by the company.
**Team Collaboration**:
- Collaborate with team members and other departments to improve service delivery and resolve customer issues.
- Participate in training and development programs to enhance skills and knowledge.
**Qualifications**:
**Experience**:
- Previous experience in a call center or customer service role is advantageous.
- Experience handling customer inquiries and resolving issues effectively.
**Skills**:
- Strong verbal and written communication skills.
- Excellent problem-solving and decision-making abilities.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Strong interpersonal skills and a customer-focused attitude.
**Physical Requirements**:
- Ability to sit for extended periods and use a computer and headset.
- Capable of working in a call center environment with moderate noise levels.
**Job Types**: Full-time, Permanent
Pay: AED3,000.00 - AED4,000.00 per month
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