Call Center Customer Service

7 months ago


Dubai, United Arab Emirates Al Raamzs Fin. Co. Group Full time

Our company is looking for a Call Center Customer Service to join our team.

**Responsibilities**:

- Informs customers by explaining procedures; answering questions; providing information;
- Obtains customer information by answering telephone calls; Finding out customers needs;
- Maintains and improves company reputation by showing customers how much you care;
- Provide an exceptional customer experience by delivering better service than was expected - every time;
- Previous customer service experience;
- High level of professionalism;
- Business writing skills;
- Identifying and handle customer phone inquiries completely and accurately;
- Making outbound calls;
- Analytical skills in reviewing and interpreting policy coverage and claim status;
- Attention to detail and accuracy in gathering and entering information into a system;
- Maintain a friendly, professional and welcoming attitude toward the customer;
- Experience with Microsoft Office;
- Research coverage questions and enter claims into the system.

**Requirements**:

- Willingness to learn new things;
- Positive, do-what-it-takes attitude;
- General technical/PC capabilities;
- Dependable;
- Strong interpersonal skills with the ability to win people over.

**Job Types**: Full-time, Permanent

**Salary**: From AED3,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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