Product Manager

2 weeks ago

UAE, United Arab Emirates Talent Pal Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
**What you will do**:

- Operate within the framework and operating model of the Digital Product & CX as part of the Customer Centricity Centre of Excellence that can service and support all brands within the Automotive division
- Defining product vision, identifying features and working closely with internal / external experts, technology and all relevant teams to get those features in the hands of customers
- Communicate the product vision and drive the different teams to the common goal
- Drive eCommerce initiatives and identify new areas of opportunities to elevate the company globally.
- Collaborate with business stakeholders to define the roadmap and corresponding go-to-market strategies
- Manage and coordinate cross-product dependencies across the Automotive division ensuring duplication of effort and wastage of budgets is eliminated
- Define quarterly strategic plans and review execution to previous, quarterly plans with stakeholders and executive management
- Evangelize the product vision, benefits to new feature capabilities, and educate stakeholders and internal teams on how they could be best used in their verticals of focus
- Work with sales teams in pre-sales, sales & after sales technical and go-to-market discussions and prioritize roadmap and deliverables
- Work with team members, other delivery leaders, team leaders, program managers and stakeholders, to identify / manage cross-organisational dependencies and remove any impediments from the team while promoting self-management and individual accountability.
- Organise and facilitate sprint planning, daily stand-up meetings, reviews, retrospectives, demonstrations and other required meetings.
- Foster a team culture of innovation, creativity and thinking outside-the-box while adhering to architectural, governance, best practices and change guidelines.
- Track and communicate team velocity and sprint/release progress.
- Ensure the team is practicing the core delivery principles of collaboration, prioritisation, team accountability and visibility.
- Effectively listen to the teams’ opinions/suggestions and empower the team to take ownership.
- Provide inputs based on in-depth data analysis and demonstrate how that analysis impacts key product metrics
- Manage prioritisation and trade-offs among customer experience, technical constraints and business drivers
- Develop a deep understanding of our customers: their problems, their needs, their desires and use it to improve the experiences we deliver across all business units
- Innovate, lead the industry and ensure we stay ahead of competitors in product features
- Identify opportunities for key initiatives to enhance the customer experience and improve the customer experience
- Partner closely with Analytics to own and analyse division and product metrics: retention, monetisation, virality and engagement to report on variances and make product or operational recommendations
- Embed a Customer First data led prioritisation ethic
- Support post-delivery implementation optimizations Drive a culture of continuous improvement

**Required Skills to be successful**:

- Automotive experience is preferred but not mandatory
- Digital transformation and strategy is a strong skillset prerequisite with strong presentation skills and business acumen
- Role interfaces daily with EIT and business stakeholders Role is diverse working across 27 brands so a flexible can-do attitude is critical.

**About the Team**

You will be reporting to Head of Digital Product & Customer Experiences.

**What equips you for the role**:

- Suitable university business qualification (Min Degree level)
- Ability to deliver customer strategies through design and product development
- Solid business acumen, with the ability to identify the technology required for products in order to deliver business goals
- Equally adept at solving complex problems and influencing teams and management to deliver them
- Passionate about owning the conception, definition, execution, and delivery of product features
- Ability to balance the ne

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