Billing Agent
1 week ago
**Billing Agent**
We are seeking a detail-oriented and proactive Billing Agent with a strong emphasis on collections. The primary responsibility of this role is to ensure timely payment of outstanding invoices by reaching out to customers through phone calls and maintaining positive relationships.
**Collections Calls**:
Initiate outbound calls to customers with overdue invoices to secure prompt payment.
Use effective communication and negotiation skills to address customer concerns and facilitate payment arrangements.
**Customer Communication**:
Professionally communicate with customers regarding payment reminders, overdue balances, and billing inquiries.
Provide clear explanations of outstanding charges and assist customers in understanding their billing statements.
**Payment Processing**:
Record and process payments received during collection calls.
Update customer accounts with accurate payment information.
**Issue Resolution**:
Collaborate with other departments to resolve customer issues and disputes that may be hindering timely payments.
Escalate complex issues to the appropriate department for resolution.
**Documentation**:
Maintain detailed records of collection activities, including call notes, promises to pay, and payment arrangements.
Prepare reports summarizing collection efforts and results.
**Negotiation Skills**:
Use negotiation skills to establish suitable payment plans for customers facing financial challenges.
Balance the need for prompt payment with maintaining positive customer relationships.
**Adherence to Policies**:
Ensure compliance with company billing and collections policies.
Stay informed about relevant regulations governing collections practices.
**Job Types**: Full-time, Permanent
**Salary: AED 3,000 - AED 4,000** per month
**Languages Preferred: ENGLISH, HINDI, MALYALLAM.**
**Salary**: AED3,000.00 - AED4,000.00 per month
License/Certification:
- Valid UAE driving license (required)
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