Reservations Agent

4 weeks ago


Dubai, United Arab Emirates Class Hotel Apartments Full time

**DUTIES AND RESPONSIBILITIES**:

- Sell the hotel products and services using up-selling and suggestive selling techniques.
- Promote the hotel’s products and services
- Maintain or exceed the reservation selling process using the script and standard set.
- Accept wait list reservations.
- Process amendments to reservations such as extensions, early departures etc.
- Manage “no show” reservations by investigation and recording of same.
- Record special billing arrangements for groups and conventions.
- Liaise with Front Office Manager or Credit Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions.
- Monitor reservation levels and inform Managers of current and future occupancy rates.
- Prepare reports as requested (to travel agents, business houses etc.
- Prepare reservation sales reports.
- Keep up to date with knowledge of phone system.
- Handle guests’ special requests in a professional manner.
- Post advance deposits and keep accurate records of deposits.
- Complete all necessary projects by the assigned times.
- Complete documents as directed and to specifications.
- Responsible for taking reservations and accurately inputting into the computer system.
- Answer enquiries of room rates, outlets and room locations.
- Interact with Group Rooms Coordinator on bookings.
- Activate manual system in the event of system downtime.
- Have full knowledge of the filing system and ensure that this is practical and adhered to.
- Have full knowledge of the methods of payment accepted by the hotel.


  • Reservations Agent

    3 months ago


    Dubai, United Arab Emirates Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    3 months ago


    Dubai, United Arab Emirates Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservation Agent

    4 weeks ago


    Dubai, United Arab Emirates City One Tourism & Travel LLC Full time

    Our company is looking for Inbound Reservation Agent/Sales preferably with thebelow qualifications**: **RESERVATION AGENT DUTIES AND RESPONSIBILITIES**: - Processes reservations by mail, telephone, or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms...

  • Reservations Agent

    4 weeks ago


    Dubai, United Arab Emirates HILTON Full time

    As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert, quickly,...

  • Reservations Agent

    4 weeks ago


    Dubai, United Arab Emirates Darina Holidays Full time

    Job Description: We are seeking a dedicated and detail-oriented Reservations Officer to join our team. As a Reservations Officer, you will play a crucial role in ensuring seamless booking processes, exceptional client service, and efficient reservation management for requests coming from all B2B markets. Key Responsibilities: Respond with Speed and...

  • Reservations Agent

    3 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    3 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    3 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservation Agent

    2 weeks ago


    Dubai, United Arab Emirates Residential rocket Full time

    **Reservation Agent Responsibilities** - Processing reservations by fax, cable, telex, phone, mail, or central reservation system referral - Processing reservations from travel agents, sales offices, hotel departments, etc - Knowing the kinds of available rooms and their layouts as well as locations - Knowing the selling benefits, rates, and statues of all...

  • Reservation Agent

    2 weeks ago


    Dubai, United Arab Emirates Hatta Adventures LLC Full time

    We are hiring Reservation Agent for our pre-opening Resort based in Hatta, Dubai. **ROLE: RESERVATION AGENT** **LOCATION: HATTA, DUBAI, UAE** **IMMEDIATE JOINERS | CANCELLED & VISIT VISA ONLY** **SALARY + ADDITIONAL BENEFITS** **JOB DESCRIPTION**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making...

  • Reservations Agent

    4 weeks ago


    Dubai, United Arab Emirates HILTON Full time

    As a Reservations Agent, you will serve asthe first line of inquiry for room reservations within the hotel. AReservation Agent is responsible for offering excellent customerservice, options, and other solutions to meet Guest and customerneeds. Specifically, a Reservations Agent will perform thefollowing tasks to the highest standards:Convert, quickly,...

  • Reservation Agent

    1 month ago


    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Processes reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...

  • Reservation Agent

    4 weeks ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and...

  • Reservation Agent

    4 weeks ago


    Dubai, United Arab Emirates Holidays Island Tours & Travel LLC Full time

    **Applicants with UAE Experience in Reservation agent role & Currently Available in UAE only APPLY** ResponsibilitiesThe Holiday Island is a renowned tours & travels company in Business Bay Dubai. We are looking to grow our team and currently recruiting some exceptional and experienced Reservation Agents to be based in our Dubai office. You will provide...

  • Reservations Agent

    4 weeks ago


    Dubai, United Arab Emirates City Seasons Suites Full time

    A reservations agent **assists customers in booking reservations for venues, tours, resorts, travel, restaurants, or events**. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. **Reservation agent responsibilities** - Taking...

  • Reservation Agent

    1 week ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and...

  • Reservation Agent

    3 weeks ago


    Dubai Marina, United Arab Emirates Sky Walker Yacht Rental Full time

    Job Opportunity: Reservation Agent - Yacht Rental Company Are you a dynamic and customer-oriented individual with a passion for creating unforgettable experiences on the open waters? Join us at Sky Walker Yachts as a Reservation Agent and play a pivotal role in crafting exceptional yacht adventures for our valued customers. If you possess prior experience...

  • Reservation Agent

    3 weeks ago


    Dubai, Dubai, United Arab Emirates City One Tourism & Travel LLC Full time

    Our company is looking for Inbound Reservation Agent/Sales preferably with thebelow qualifications**:RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, or central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as...

  • Reservations Agent

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Grand Hyatt Full time

    SummaryYou will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.The Reservations Agent is responsible to assist the Director of Reservations in managing the Reservations Department and work closely with...

  • Reservations Agent

    3 weeks ago


    Dubai, Dubai, United Arab Emirates Hive Holiday Homes Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers' questions, making travel suggestions, and booking rooms and tickets.To be successful as a Reservation Agent you must be able to work with mínimal supervision and have...