Guest Service Agent

4 months ago


Dubai, United Arab Emirates Grande Golden Full time

**JOB DESCRIPTION**:

- To greet and welcome the guests who are checking in, arrange for the collection and storage of their luggage
- To pay close attention and carefully listen to the needs of the guests and to attend to their special needs
- If there are any issues, he/she is responsible for apologizing in an empathetic manner and then sorting out the problems in a calm and quiet manner
- To keep a track of the current hotel accommodations and ensure that the hotel registration procedures are carried out appropriately
- To promptly respond to the customer's inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department
- To promote the products and services of the hotel, so that there is maximum flow of cash ensuring better business growth

In addition to these responsibilities,
- He/she keeps himself abreast with the latest developments in the hotel and reviews and updates it.
- He is also responsible for ensuring that the bills generated are posted to appropriate accounts by co-ordinating with the accounts department.
- He/she is responsible for obtaining the necessary and relevant approvals and signatures and makes sure that the rules and regulations are being followed by them.
- He/she makes sure that the registrations are in accordance with the management's practices.
- He/she is equally responsible for maintaining the health and safety regulations and makes sure that the interior as well as the surroundings of the hotel are clean and maintained in a good condition.

**Skills Required For Guest Service Agent**
- To ensure success as a guest service agent, an individual should be totally customer-eccentric and have good listening skills.
- He/she should have good problem-solving skills with attention to details.

Pay: AED3,500.00 - AED4,500.00 per month

**Experience**:

- Customer Service (preferred)


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