Reservation Agent

6 months ago


Dubai, United Arab Emirates ALTAIR PASSENGER TRANSPORT LLC Full time

As a Chauffeur Reservation Agent, you will be responsible for managing reservations and coordinating transportation services for clients of a chauffeur company. Your primary objective will be to provide exceptional customer service while efficiently scheduling and organizing chauffeur services according to client preferences and requirements.

Key Responsibilities:

- Gather necessary information from clients to understand their transportation needs, including pick-up/drop-off locations, dates, times, and any special requests.
- Provide detailed information about available chauffeur services, vehicle options, rates, and policies to assist clients in making informed decisions.
- Coordinate with chauffeurs and dispatchers to schedule and confirm reservations according to client specifications.
- Ensure accurate recording of reservation details, including client information, service requests, and billing details, in the reservation management system.
- Process reservations, updates, cancellations, and modifications accurately and in a timely manner.
- Communicate with clients to confirm reservation details, address any questions or concerns, and provide updates as needed.
- Handle customer inquiries, complaints, and requests for assistance professionally and courteously, resolving issues to ensure client satisfaction.
- Collaborate with other departments, such as dispatch, billing, and operations, to ensure seamless execution of chauffeur services.
- Maintain up-to-date knowledge of local traffic regulations, routes, and transportation logistics to provide accurate information and recommendations to clients.
- Assist with administrative tasks, including generating reports, managing client accounts, and processing payments.
- Follow company policies, procedures, and standards for customer service, confidentiality, and ethical conduct at all times.

Looking for someone with a sponsor visa

**Salary**: AED2,000.00 - AED2,500.00 per month

**Experience**:

- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Ability to Commute:

- Moody, AL 35004 (required)

Ability to Relocate:

- Moody, AL 35004: Relocate before starting work (required)


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