Restaurant Assistant Manager
5 months ago
For a brand new Spanish Fine Dining restaurant located on the rooftop of the Vida Creek Harbour Hotel we are looking for a creative, confident and outgoing individual who thrives in a social setting.
As an Assistant Manager in our fine dining establishment, your role is pivotal in ensuring the seamless operation of the restaurant. You will contribute to creating an exceptional dining experience, leading the team with professionalism, precision, and a commitment to customer satisfaction. Your focus will encompass various aspects of operational management, team leadership, and customer engagement, contributing to the overall success and reputation of La Cala Restaurant.
**Summary of Responsibilities**:
Demonstrate strong leadership by effectively managing, guiding, and inspiring the FOH team.
Cultivate a customer-centric environment, ensuring the team consistently prioritizes guest satisfaction.
Exhibit exemplary customer service, setting high standards for the team to follow.
Conduct regular and detailed training sessions, enhancing service skills, and ensuring comprehensive knowledge of menu details, specials, and customer service protocols.
Motivate and empower team members, enabling them to handle challenging situations with grace and professionalism.
Collaborate with the Restaurant Manager/Supervisor to develop and implement service standards, elevating the overall dining experience.
Oversee the reservation process, ensuring efficient and accurate handling of bookings and strategic seating arrangements.
Monitor and manage the pace of service, proactively addressing any issues that may impact the overall customer experience.
Lead pre-shift briefings, effectively communicating daily specials, promotions, and any pertinent information to the waitstaff and hostess team.
Ensure the team maintains a polished and professional appearance by upholding strict uniform and grooming standards.
Conduct regular, detailed performance evaluations for entire FOH Team, providing constructive feedback and recognizing outstanding contributions.
Ensure the cleanliness and hygiene of the restaurant, implementing rigorous cleaning protocols and inspections.
Collaborate with the kitchen and bar staff to streamline communication, enhance overall service efficiency, and maintain a cohesive team environment.
Proactively engage with guests to gather feedback, address concerns promptly, and ensure positive resolutions to any issues.
Implement and enforce health and safety protocols rigorously, prioritizing the well-being of both guests and staff.
Lead the team in upselling and promoting menu items, enhancing the overall dining experience.
Encourage a proactive approach to customer needs, anticipating preferences, and offering personalized recommendations.
Implement strategies to enhance customer satisfaction, loyalty, and overall dining experience.
Foster a positive and inclusive team culture that values diversity and promotes a collaborative work environment.
Demonstrate resilience and composure in high-pressure situations, setting an example for the team.
Actively monitor and manage inventory for front-of-house supplies, ensuring optimal stock levels.
Actively participate in team meetings, contributing innovative ideas to enhance overall restaurant operations.
Continuously seek opportunities for personal and professional growth within the fine dining industry, staying updated on industry trends.
**Preferred Qualifications and Skills**
- 5-6 years working in a luxury establishment.
- Excellent knowledge of fine dining service.
- Strong commitment to service.
**Salary**: AED12,000.00 per month
**Experience**:
- Restaurant Assistant Manager in Fine Dining: 2 years (required)
**Language**:
- Spanish (required)
Ability to Commute:
- Dubai (required)
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