Front Stage Supervisor

5 months ago


UAE, United Arab Emirates Damac Properties Full time

**Functional Accountabilities**:

- Comprehensive knowledge of the Hotel, including all departments, services and outlets
- Set an example for all Front Stage Agents with regards to punctuality, grooming, courtesy, attitude, team work, guest relations and following of policies & procedures
- Assist Front Stage Agents in their daily work and to deal with any problems or guest complaints in a professional and efficient manner
- Function as a liaison between Front Stage Agents and the Duty Managers/ Producer Front Stage, offering feedback and communicating both ways
- Monitor performance of Front Stage Agents and provide feedback & coaching to ensure they are maintaining defined Front Stage standards
- Carries out training for new team and on the job training. Motivates staff to bring out excellent performance.
- Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken
- Check the allocation of any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning
- Communicate closely with the Rooms Controller at all times about room allocation changes, pending departures, room moves and waiting guests
- Communicate closely with concerned departments about VIP room allocation changes
- Communicate closely with Accounts about billing and cashiering issues
- Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in
- Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy
- Ensure that all Front Stage Agents have sufficient cash and change in their float
- Perform any additional tasks as requested by Senior Management

**Experience and Technical Knowledge**:

- Experience in hotel industry
- Previous guest relations experience in 5 star hospitality industry
- 2 years of experience as Front Stage Supervisor or similar role
- High level of verbal and written English
- Operational knowledge of front desk operations
- Knowledge of OPERA PMS
- Knowledge of VIP welcoming protocol
- Ability to supervise others
- Multilingual is a plus


  • Front Stage Supervisor

    5 months ago


    UAE, United Arab Emirates Damac Properties Full time

    Responsible for supervising the overnight Front Stage operations and ensuring daily tasks are performed accordingly. The Supervisor ensures that the Front stage standards & procedures are followed and that all guests or visitors receive a luxurious, personalized and welcoming service. - Comprehensive knowledge of the Hotel, including all departments,...


  • UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Set an example for all Front Stage cast members with regards to punctuality, grooming, courtesy, attitude, team work, guest engagement and following of policies & procedures - Assist the Night Manager and Front Stage cast members in their...


  • UAE, United Arab Emirates Damac Properties Full time

    Responsible for the entire Front Stage operation including Front Desk, Guest Engagement, On Location Services & Service Hub Team. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved. - Develop colleagues, Team Leaders and...

  • Front Stage Agent

    5 months ago


    UAE, United Arab Emirates Damac Properties Full time

    To be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner **Duties and Responsibilities** - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Provide a warm welcome to all guests on arrival - Register guests in...

  • Front Stage Agent

    7 months ago


    UAE, United Arab Emirates Damac Properties Full time

    Comprehensive knowledge of the Hotel, including all departments, services and outlets - Provide a warm welcome to all guests on arrival - Register guests in line with the established guest registration policy - Take payment from guests on departure and close their bills accurately - Be efficient in assisting guests throughout their stay with any...


  • UAE, United Arab Emirates Talent Pal Full time

    Manages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans - Oversees duty schedules for their area ensuring that annual leave plans support operational readiness and ensure sufficient time off to colleagues -...

  • Electrical Supervisor

    5 months ago


    UAE, United Arab Emirates WTS Energy Full time

    Electrical Supervisor (Nuclear) 1. JOB DETAILS: Position Title: Electrical Supervisor (Nuclear) Reports to: Shop Manager Department: Adyard Maintenance Services-Site Operations. Function: 2. JOB PURPOSE: To Provide guidance and the highest level of component engineering skills and knowledge to component engineering program activities and complex...

  • Duty Manager

    5 months ago


    UAE, United Arab Emirates Damac Properties Full time

    **Responsibilities**: - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Handle guest complaints effectively - Relieve the Night Manager during vacations - Conduct trainings on quality awareness for all team - Maintain privacy of all guests - Conduct spot checks on profile quality in Opera and ensure team is adhering...

  • Runner

    7 months ago


    UAE, United Arab Emirates Damac Properties Full time

    To deliver luggage, messages, faxes and guest belongings efficiently and in a timely manner, ensuring that they are handled with utmost care and responsibility. - Comprehensive knowledge of the Hotel, including all departments, services and outlets- Always have a smiling, helpful and friendly attitude towards Casts and Guests alike and provide a courteous...

  • I&c Supervisor

    5 months ago


    UAE, United Arab Emirates WTS Energy Full time

    I&C Supervisor (Nuclear) 2. JOB PURPOSE: To Provide guidance and the highest level of component engineering skills and knowledge to component engineering program activities and complex troubleshooting, engineering evaluations, operability determinations, Operational Decision-Making Issues (ODMIs) and temporary modifications through the planning, execution,...

  • Welcome Ambassador

    5 months ago


    UAE, United Arab Emirates Damac Properties Full time

    To provide the ultimate welcome and departure for any guest/stars of the hotel and to create a welcoming atmosphere at the main entrance and to manage a smooth operation of the Front Stage of the hotel. To work together with Runners and Valet Parkers to manage all deliveries including luggage and to ensure a smooth flow of traffic in the driveway/ellipse at...

  • Guest Engagement Agent

    5 months ago


    UAE, United Arab Emirates Damac Properties Full time

    To create a unique point of contact for our stars, prior, during and after their stay. Ensure that all preferences and requests are anticipated and met. Offer undivided attention to all stars visiting Paramount Hotel Midtown and build lasting relationships by following our core values. **Duties and Responsibilities** - Comprehensive knowledge of the Hotel,...

  • Runner

    2 months ago


    UAE, United Arab Emirates Damac Properties Full time

    We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do. Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition as a Runner and start scripting your own story at...

  • Runner

    5 months ago


    UAE, United Arab Emirates Damac Properties Full time

    We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do. Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition as a Runner and start scripting your own story at...

  • Runner

    2 weeks ago


    UAE, United Arab Emirates Damac Properties Full time

    We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do. Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition as a Runner and start scripting your own story at...

  • Service Hub Agent

    1 month ago


    UAE, United Arab Emirates Damac Properties Full time

    We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do. Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition as a Service Hub Agent and start scripting your own...


  • UAE, United Arab Emirates Dubai British School MiraUnited Arab Emirates Full time

    **Salary**: Competitive Salary **Job type**: Full Time, Permanent **Start date**: August 2025 30 November 2024 **Job overview**: **_ Dubai British School Mira are currently recruiting for their founding year of operation._** **_ Dubai British School Mira is seeking to hire an exceptional professional to become the Assistant Head of Primary (Early...

  • Guest Relations Host

    5 months ago


    UAE, United Arab Emirates Alila Jabal Akhdar Full time

    Summary Requirements and Skills: - Minimum 1 year of experience in a similar role in 5-stars hotel or luxury environment. - Strong interpersonal and communication skills - Sufficient computer knowledge ( Microsoft Office, Opera PMS) - Flexible schedule to meet demands of hotel occupancy. - Fluent in English and additional European language will be...

  • School Receptionist

    5 months ago


    UAE, United Arab Emirates Al-Futtaim Full time

    Deira International School is an Outstanding BSO and KHDA rated, award winning school located on a beautiful campus in Festival City, Dubai. With students from ages 3-18, DIS is run as a not-for-profit school and is part of the Al Futtaim Education Foundation. Founded in 2005, the school is renowned for providing an outstanding inclusive and holistic...

  • Quality Assurance Lead

    5 months ago


    UAE, United Arab Emirates Al-Futtaim Full time

    Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more...