Front Stage Agent
7 months ago
Comprehensive knowledge of the Hotel, including all departments, services and outlets
- Provide a warm welcome to all guests on arrival
- Register guests in line with the established guest registration policy
- Take payment from guests on departure and close their bills accurately
- Be efficient in assisting guests throughout their stay with any requirements
- Sell rooms to walk-in guests at the maximum rate possible
- Ensure that the Front Stage/Guest Services Desk is manned at all times, as well as operationally prepared and stocked with all required items
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
- Update all information given by guests on the Registration Card on check-in into Opera, making sure that all required information has been provided
- File all Registration Cards and dockets for in-house guests in appropriate buckets and perform regular bucket-checks
- Carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly
- Attend the daily shift briefings and monthly communication meetings
- Identify and anticipate guest’s needs and assist in any possible way
- Check and action traces in Opera on arrival and departure as well as setting traces sensibly at all times
- Assist with escorting guests to their rooms on arrival, explaining all the features and facilities
- Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
- Carry out cashiering duties like foreign currency exchange, paid-outs, etc.
- Close the individual cashier audit at the end of each shift, ensuring that all details balance
- Maintain a cash float and take full responsibility for it, ensuring that it is balanced at all times
- Minimize rebates and ensure that they all have sufficient justification, back-up and signatures
- Perform any related duties and special projects as requested by Management
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Front Stage Supervisor
5 months ago
UAE, United Arab Emirates Damac Properties Full time**Functional Accountabilities**: - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Set an example for all Front Stage Agents with regards to punctuality, grooming, courtesy, attitude, team work, guest relations and following of policies & procedures - Assist Front Stage Agents in their daily work and to deal with any...
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Front Stage Supervisor
5 months ago
UAE, United Arab Emirates Damac Properties Full timeResponsible for supervising the overnight Front Stage operations and ensuring daily tasks are performed accordingly. The Supervisor ensures that the Front stage standards & procedures are followed and that all guests or visitors receive a luxurious, personalized and welcoming service. - Comprehensive knowledge of the Hotel, including all departments,...
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Night Front Stage Supervisor
5 months ago
UAE, United Arab Emirates Damac Properties Full time**Functional Accountabilities - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Set an example for all Front Stage cast members with regards to punctuality, grooming, courtesy, attitude, team work, guest engagement and following of policies & procedures - Assist the Night Manager and Front Stage cast members in their...
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Front Stage Agent
5 months ago
UAE, United Arab Emirates Damac Properties Full timeTo be the main point of contact for the guests upon arrival until their departure and to handle all enquiries throughout their stay in a friendly and effective manner **Duties and Responsibilities** - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Provide a warm welcome to all guests on arrival - Register guests in...
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Executive Producer Front Stage
5 months ago
UAE, United Arab Emirates Damac Properties Full timeResponsible for the entire Front Stage operation including Front Desk, Guest Engagement, On Location Services & Service Hub Team. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved. - Develop colleagues, Team Leaders and...
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Service Agent
2 weeks ago
UAE, United Arab Emirates Damac Properties Full timeWe all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do. Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition as a Service Agent and start scripting your own story...
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Service Hub Agent
1 month ago
UAE, United Arab Emirates Damac Properties Full timeWe all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do. Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition as a Service Hub Agent and start scripting your own...
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Assistant Stage Manager
5 months ago
UAE, United Arab Emirates Talent Pal Full timeManages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans - Oversees duty schedules for their area ensuring that annual leave plans support operational readiness and ensure sufficient time off to colleagues -...
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Guest Engagement Agent
5 months ago
UAE, United Arab Emirates Damac Properties Full timeTo create a unique point of contact for our stars, prior, during and after their stay. Ensure that all preferences and requests are anticipated and met. Offer undivided attention to all stars visiting Paramount Hotel Midtown and build lasting relationships by following our core values. **Duties and Responsibilities** - Comprehensive knowledge of the Hotel,...
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Duty Manager
5 months ago
UAE, United Arab Emirates Damac Properties Full time**Responsibilities**: - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Handle guest complaints effectively - Relieve the Night Manager during vacations - Conduct trainings on quality awareness for all team - Maintain privacy of all guests - Conduct spot checks on profile quality in Opera and ensure team is adhering...
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Guest Experience Agent at Voco® Dubai The Palm
5 months ago
UAE, United Arab Emirates voco Full timeAbout us Welcome to voco, IHG’s new upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable....
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Runner
7 months ago
UAE, United Arab Emirates Damac Properties Full timeTo deliver luggage, messages, faxes and guest belongings efficiently and in a timely manner, ensuring that they are handled with utmost care and responsibility. - Comprehensive knowledge of the Hotel, including all departments, services and outlets- Always have a smiling, helpful and friendly attitude towards Casts and Guests alike and provide a courteous...
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Fitness Receptionist
5 months ago
UAE, United Arab Emirates Damac Properties Full time**Functional Accountability**: - Meet & greet guests coming to the gym - Prepare fresh cold/hot towels and water - Maintain a record of all guests and members coming to the gym - Maintain a tidy reception area and cleanliness of all gym equipment - Escort to the equipment while explaining all facilities - Conduct gym Show Around - Assist other departments...
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On Location Services Agent
5 months ago
UAE, United Arab Emirates Damac Properties Full timeResponsible for ensuring all luggage, letters, guest belongs are delivered to guests and guest suites in a professional, efficient and timely manner, adhering to LQA and security guidelines. **Functional Accountabilities** - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Managing of guest luggage storage - Ensure to...
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Welcome Ambassador
5 months ago
UAE, United Arab Emirates Damac Properties Full timeTo provide the ultimate welcome and departure for any guest/stars of the hotel and to create a welcoming atmosphere at the main entrance and to manage a smooth operation of the Front Stage of the hotel. To work together with Runners and Valet Parkers to manage all deliveries including luggage and to ensure a smooth flow of traffic in the driveway/ellipse at...
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Runner
2 months ago
UAE, United Arab Emirates Damac Properties Full timeWe all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do. Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition as a Runner and start scripting your own story at...
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Runner
5 months ago
UAE, United Arab Emirates Damac Properties Full timeWe all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do. Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition as a Runner and start scripting your own story at...
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Runner
2 weeks ago
UAE, United Arab Emirates Damac Properties Full timeWe all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do. Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition as a Runner and start scripting your own story at...
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Receptionist
5 months ago
UAE, United Arab Emirates Majid Al Futtaim Full timeMajid Al Futtaim Properties invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, and Hospitality pioneer across the Middle East, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the...
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Assistant Head of Primary
2 weeks ago
UAE, United Arab Emirates Dubai British School MiraUnited Arab Emirates Full time**Salary**: Competitive Salary **Job type**: Full Time, Permanent **Start date**: August 2025 30 November 2024 **Job overview**: **_ Dubai British School Mira are currently recruiting for their founding year of operation._** **_ Dubai British School Mira is seeking to hire an exceptional professional to become the Assistant Head of Primary (Early...