Welcome Ambassador

6 months ago

UAE, United Arab Emirates Damac Properties Full time

To provide the ultimate welcome and departure for any guest/stars of the hotel and to create a welcoming atmosphere at the main entrance and to manage a smooth operation of the Front Stage of the hotel. To work together with Runners and Valet Parkers to manage all deliveries including luggage and to ensure a smooth flow of traffic in the driveway/ellipse at all time

**Functional Accountabilities**
- Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
- Is a source of information, help and assistance to all guests and colleagues
- Ensures that main driveway looks immaculately clean at all times
- Ensures that all guest are attended in time and avoiding potential complaints by acting pro-active and demonstrate a caring demeanour
- Ensures to alert management in case of unusual high business volume and/or guest complaints
- Ensure safe and secure working conditions for guests and colleagues
- Adhere to all standards for welcome and farewell procedures
- To be aware of all fire prevention and safety
- regulations and procedures at all times
- To report all emergency calls immediately to the management
- Manages the arrivals of large coaches and stretch limousines
- Ensure that all guest luggage is handled swiftly and safely
- Ensure that standards are always maintained and improved at all times
- Any other duties as may be reasonably requested by the management

**Experience and Technical Knowledge**
- Physical Fitness, must be able to stand for extended time
- Preferred previous experience as Doorman/Bell Attendant
- Handling guest complaints at highest service levels
- Dealing with high profile guests
- Knowledge of Dubai

**Educational Qualifications**
- Secondary School degree
- Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German)

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