Executive Producer Front Stage

2 weeks ago


UAE, United Arab Emirates Damac Properties Full time

Responsible for the entire Front Stage operation including Front Desk, Guest Engagement, On Location Services & Service Hub Team. Ensures high level of guest satisfaction as well as for the financial results of the department with a focus on controlling the expenses and ensuring maximum room revenues are achieved.
- Develop colleagues, Team Leaders and Managers by delegating tasks and empowering and
- coaching as necessary
- Maintain a high productivity level amongst the colleagues
- Maintain open communication within the entire Front Stage, as well as with other departments
- Oversee the maintenance and configuration of the Opera system, ensuring that profile input standards are adhered to
- Monitor the level of service provided by the department (i.e. by analysing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis, and corrective action
- Handle guest complaints and feedback in an efficient and effective manner
- Assist with the preparation of the departmental budget and put measures in place to achieve or exceed the budgeted profit
- Have a thorough understanding of the monthly Profit & Loss statement
- Work in partnership with Guest Services, Reservations, Sales, & Housekeeping to ensure guest’s needs are met
- Needs to be proactive and responsive to guest needs
- Needs to be fully proficient in the day-to-day operation of Opera
- Needs to be fully proficient in the control procedures that encompass room rate integrity/ room rate management
- Fully involved in the management of the upselling program - Record any guest Feedback on the Daily Feedback Log sheet/System
- Be able to work on projects with other team members
- Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs
- Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the department and the guest
- Oversee the duty schedule for all the managers
- Assist in the daily operation, always leading by example
- Ensure that monthly communication meetings are being held and that open communication is taking place and outstanding issues are followed up
- Build and maintain a welcoming and close relationship with regular guests and meet VIP’s on arrival
- Take ultimate responsibility for the credit of all in-house guests ensuring that all colleagues are following the established credit procedures
- Work closely with the Revenue Director & Booking Manager on the selling strategy, ensuring that yield is maximized at all times
- Perform other tasks and duties as guided by the Director

**Experience & Qualifications**
- At least 3 years Front Stage Management experience in a 5 star hotel with a minimum of 500 rooms - Strong team leading & Guest Relation Management
- Experience in multi-cultural environment
- Very strong verbal and written communication skills
- Front Stage Operation certificate holder / Bachelor or Master Degree in a given field Bachelor or Master Degree from hotel school
- High level of verbal and written English
- Minimum 1 other language (Arabic, Russian, Chinese, French, Spanish, German)



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