Duty Manager

6 months ago


UAE, United Arab Emirates Damac Properties Full time

**Responsibilities**:

- Comprehensive knowledge of the Hotel, including all departments, services and outlets
- Handle guest complaints effectively
- Relieve the Night Manager during vacations
- Conduct trainings on quality awareness for all team
- Maintain privacy of all guests
- Conduct spot checks on profile quality in Opera and ensure team is adhering to the established profile entry standards
- Prepare the weekly roster as well as the monthly attendance sheets for the Front Stage Team
- Control lieu days and public holidays accumulation
- Attend daily shift briefings and monthly communication meetings
- Control the overbooking situation of the day and handle the booking out of guests as needed
- Assist the team leaders when necessary
- Meets, welcomes and bids farewell to VIP and regular guests
- Assist with escorting of VIP and regular guests
- Full awareness of VIP arrivals and departures of the day
- Ensures that VIP in-house guests are contacted at least once during their stay
- Inspect the rooms of all VIP guests prior to their arrival at the hotel
- Cover shifts on Lobby Duty in accordance with duty roster, these duties will include the welcoming and rooming of arriving VIP and suite guests
- Demonstrate full awareness of the departmental budget and work towards achieving it by minimizing expenses and maximizing revenues
- Sign rebates and paid-outs for cashiers, confirming that sufficient back-up and justification has been provided
- Perform any additional duties as requested by Senior Management
- To be fully trained as First Aider for emergency situations
- Full awareness about Fire, Health & Safety of Paramount Hotel
- Check the room allocation for the next day arrivals
- Ensure probationary and yearly appraisals are conducted Ensures the lobby desks are free of clutter and are well stocked

**Qualifications & Experience**:

- Front Stage Operation certificate holder / Bachelor or Master Degree in a given field
- Duty Manager Experience of minimum three years in a 5 star hotel with a minimum of 500 rooms
- Strong team leading & Guest Relation Management skills
- Experience in multi-cultural environment
- Minimum 1 other language (Arabic, Russian, Chinese, French, Spanish, German, Italian)



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