Front Office Manager

4 weeks ago


Dubai, United Arab Emirates Versatile Phoenix Hr Service Private Ltd., Full time

**Key Responsibilities**
- **Guest Relations**: Ensure a seamless check-in and check-out experience, handling VIP arrivals, and addressing guest complaints promptly and professionally.
- **Team Management**: Lead, train, and motivate the front office team, including receptionists, concierge, bell staff, and night auditors. Conduct performance reviews and provide feedback.
- **Operational Excellence**: Oversee daily front office operations, including room assignments, billing accuracy, and lobby presentation.
- **Revenue Management**: Collaborate with the revenue management team to maximize room occupancy and average daily rate (ADR). Monitor and analyze booking trends.
- **Budget Management**: Develop and manage the front office budget, controlling expenses without compromising service quality.
- **Systems Management**: Ensure proficiency in property management systems (PMS) and train staff as needed. Stay updated on system upgrades and implement best practices.
- **Compliance**: Maintain compliance with hotel policies, health and safety standards, and legal requirements.
- **Guest Feedback**: Analyze guest feedback (e.g., surveys, online reviews) and implement improvement plans to enhance the guest experience.

**Qualifications and Skills**
- **Education**: Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
- **Experience**: Minimum 5 years of experience in front office operations, with at least 2 years in a managerial role in a 4- or 5-star hotel.
- **Skills**:

- Strong leadership and team management skills.
- Exceptional communication and interpersonal skills.
- Proficiency in hotel management software (e.g., Opera, Fidelio).
- Problem-solving and conflict resolution abilities.
- Attention to detail and organizational skills.
- Multilingual skills are an advantage.

Pay: AED9,000.00 - AED9,200.00 per month

Application Question(s):

- Are you willing to relocate to Africa with salary of AED 9175+Food+Accommodation+Transportation
- What's your joining availability?

**Experience**:

- Front Office Manager: 5 years (required)


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