Front Office Manager

5 months ago


Dubai, United Arab Emirates HSJB BUSINESS CONSULTING Full time

The Front Office Manager is a pivotal role within our organization, responsible for ensuring seamless operations and exceptional guest experiences in the front office department. This position requires strong leadership skills, impeccable customer service abilities, and a keen eye for detail. The Front Office Manager oversees the daily operations of the front desk, concierge services, and guest relations, while also supervising a team of front office staff.

Key Responsibilities:

- **Leadership and Supervision**:

- Lead, motivate, and supervise the front office team to deliver outstanding service and achieve departmental goals.
- Conduct regular training sessions to enhance staff performance and maintain high service standards.
- Schedule staff efficiently to ensure adequate coverage during peak times and maintain labor costs within budget.
- **Guest Relations**:

- Ensure prompt and courteous handling of all guest inquiries, requests, and complaints.
- Implement strategies to enhance guest satisfaction and loyalty, striving to exceed guest expectations at every opportunity.
- Monitor guest feedback through various channels and take proactive measures to address concerns and improve service quality.
- **Front Desk Operations**:

- Oversee the efficient operation of the front desk, including check-in, check-out, and reservations processes.
- Maintain accurate records of room availability, rates, and occupancy levels.
- Coordinate with housekeeping and maintenance departments to ensure smooth room turnover and resolve any issues promptly.
- **Financial Management**:

- Monitor and manage front office expenses, including payroll, supplies, and operational costs.
- Implement strategies to maximize revenue through upselling, room upgrades, and other sales initiatives.
- Prepare regular reports on departmental performance, including occupancy rates, revenue, and guest satisfaction metrics.
- **Quality Assurance**:

- Conduct regular inspections of front office areas to ensure cleanliness, organization, and compliance with brand standards.
- Enforce company policies and procedures related to safety, security, and guest confidentiality.
- Collaborate with other departments to maintain a cohesive and coordinated approach to service delivery.
- **Technology and Systems**:

- Utilize property management systems and other technology tools effectively to streamline operations and enhance guest experiences.
- Stay abreast of industry trends and innovations in front office technology, recommending upgrades or enhancements as needed.

**Job Types**: Full-time, Permanent

Pay: AED3,500.00 - AED65,000.00 per month


  • Front Office Manager

    5 months ago


    Dubai, United Arab Emirates Majestic City Retreat Hotel Full time

    A well-established branded four-star hotel is looking out to hire a Front Office Manager **Job Summary** - Trains, cross -trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Supervises and oversee guest reviews and the responses - Evaluate the job performance if each front office employee. -...

  • Front Office Manager

    1 month ago


    Dubai, United Arab Emirates Royal Tulip Full time

    Trains, cross-trains, and retrains all front office personnel. - Participates in the selection of front office personnel. - Schedules the front office staff. - Supervises workload during shifts. - Evaluate the job performance of each front office employee. - Maintains working relationships and communicates with all departments. - Maintains master key...

  • Front Office Manager

    6 months ago


    Dubai, United Arab Emirates Copthorne Lakeview Dubai Full time

    As a Front Office Manager at Copthorne Lakeview Hotel Dubai Investment Park, you are responsible to oversee all aspects that impact guest service and hotel operations, with a focus on optimizing revenue and ensuring excellence in every interaction. Your responsibilities include managing room availability and overseeing daily Front Office functions, including...

  • Front Office Manager

    5 months ago


    Dubai, United Arab Emirates Hilton Full time

    Front Office Manager A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the...

  • Front Office Manager

    6 months ago


    Dubai, United Arab Emirates Emirates Grand Hospitality Full time

    Duties and Responsibilities: - Control the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival or departure and information request - Monitor the quality of welcome extended to guests - To participate in recruitment, training and motivation of the members of his or her team - To ensure that all hotel...

  • Front Office Manager

    7 months ago


    Dubai, United Arab Emirates Emirates Grand Hospitality Full time

    Duties and Responsibilities: - Control the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival or departure and information request - Monitor the quality of welcome extended to guests - To participate in recruitment, training and motivation of the members of his or her team - To ensure that all hotel...

  • Front Office Manager

    5 months ago


    Dubai, United Arab Emirates Signature 1 Hotel Full time

    Urgently looking for Front Office Manager (Hotel Experience is a must) **Job Description**: - Manage the daily operations of the front office department including guest registration, room assignments, check-ins, check-outs, and billing. - Train and develop the front office team to provide outstanding customer service to our guests. - Monitor and ensure...

  • Front Office Manager

    1 month ago


    Dubai, United Arab Emirates WORLDWIDE TOURISM L.L.C. Full time

    **Duties and Responsibilities** - Financial Performance (Up-selling, Room Revenue, Operation Auditing). - Showing Initiative, Problem-Solving, Staff Training, Team Leading. - Manages and motivates the Front Office team to provide a high standard of service for customers. - Welcomes guests and fosters customer loyalty through his/her friendly manner. -...

  • Front Office Manager

    5 months ago


    Dubai, United Arab Emirates Avani Full time

    Company Description Avani Palm View Dubai Hotel & Suites soars 48 storeys high, the Dubai Marina and Palm Jumeirah beyond providing a wow backdrop. Featuring a range of accommodation configurations, Avani offers the perfect base for corporate travellers, families and long-term guests looking for contemporary comforts and style. Wake up to dazzling views....

  • Front Office Manager

    6 months ago


    Dubai, United Arab Emirates Golden Sands Hotel Apartments Full time

    Must know Arabic speaking - Must have excellent organizational, supervisory and customer service skills. - Must have excellent time management skills. - Must have effective conflict management skills. - Must have ability to prioritize and organize work assignments. - Must have problem solving, reasoning, motivating, organizational and training abilities. -...

  • Front Office Manager

    5 months ago


    Dubai, United Arab Emirates Apt Resources Full time

    **FRONT OFFICE MANAGER**: **Job ID **:2525 **Location **:Dubai - United Arab Emirates **Industry **:Restaurants / Catering **Functional Area **:Front Office / Reception AED 8,000.00 - 12,000.00 **Other Benefits **:As per labor law **GCC Driving License **:No **Description: - For a 4 star Hotel apartment in Dubai Qualifications Who are we looking for?...

  • Front Office Manager

    6 months ago


    Dubai, United Arab Emirates SLS Full time

    **Company Description** SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella. Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the...

  • Front Office Manager

    1 month ago


    Dubai, United Arab Emirates Ramee hotels Full time

    BHM with 5+ years of experience as Front Office Manager / Assistant Front Office Manager with 5* Hotel. **Job Type**: Contract Contract length: 24 months Pay: Up to AED5,000.00 per month

  • Front Office Manager

    6 months ago


    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24026454 **Job Category** Rooms & Guest Services Operations **Location** The Dubai EDITION, Dubai Fountain Street, Downtown Dubai, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...

  • Front Office Manager

    3 months ago


    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24146256 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Al Jaddaf Dubai, Oud Metha Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Additional Information** **Job Number**24198364 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office...

  • Front Office Manager

    2 months ago


    Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 24167204 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...

  • Front Office Manager

    5 months ago


    Dubai, United Arab Emirates M Hotels & Resorts Full time

    We are looking for the below position with hotel experience. - Front Office Manager **Requirements**: - Broad knowledge of the hotel industry - Prologic Software and wishnet Knowledge - Ready Join immediately **Experience**: - Hotel Front Office: 6 years (required)

  • Front Office Manager

    5 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    **Company Description** The iconic **Queen Elizabeth II (QE2)** is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the...

  • Front Office Manager

    5 months ago


    Dubai, United Arab Emirates Landmark Hotels and Suites Full time

    Leading Guest Services Team 1. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 2. Encourages and builds mutual trust, respect, and cooperation among team members. 3. Serves as a role model to demonstrate...