Front Office Manager

3 weeks ago

Dubai, United Arab Emirates WORLDWIDE TOURISM L.L.C. Full time

**Duties and Responsibilities**
- Financial Performance (Up-selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem-Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develop high-quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervise guest arrivals and departures with the front office executive and duty managers.
- Provide a high level of customer service and maintain a high profile in the day-to-day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare monthly and daily revenue reports and circulate them to all HOD’s.
- Prepare Room revenue and occupancy forecast and take action on rate strategies.
- Is involved in the recruitment of new team members for the front office.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensures that the workplace remains clean and tidy
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Have a good knowledge of all systems and standard operating procedures of the front office.
- Ensures that guest documentation and information are available and up-to-date.

Well-developed communication and customer relations skills. Highly organized, and results-oriented with the ability to be flexible and work well under pressure. Knowledge of IDS Management System is required.

**EDUCATION**:
A degree or Diploma in Hospitality Management is an asset or graduate bachelor’s degree and/or diploma in hotel or other related field. Computer Knowledge and experience in MS Office programs.

**EXPERIENCE**:
Minimum 2 to 3 years work experience in Front Office as Front Office Manager in a hotel.
- Urgently Hiring

Application Deadline: 19/10/2024

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