Client Services Executive

2 weeks ago


Dubai, United Arab Emirates Docully SaaS Technologies Co. LLC Full time

**Location**: Dubai, UAE (Trade Center, Sheikh Zayed Road)
**Salary**: Up to AED 4000 per month
**Joining**: Immediate (Face-to-Face Interview in Dubai)
**Reporting to**: Head of Sales

**About Docully SaaS Technologies Co. LLC**
Docully SaaS Technologies Co. LLC is a UAE-based SaaS provider specializing in **DocullyVDR**, a secure and innovative virtual data room platform. Trusted by businesses worldwide, we deliver cutting-edge solutions for due diligence, M&A, and secure document collaboration. Headquartered in Dubai, we take pride in offering UAE-specific advantages, such as local hosting and AED pricing, while maintaining a global standard of excellence.

**Role Overview**
We are seeking a dynamic and detail-oriented **Client Services Executive** to join our team in Dubai. This role involves managing end to end client servicing, managing account activations, renewals & termination, calculating their usage, manage billing and sales operations, ensuring seamless coordination between teams, and maintaining excellent client relationships.

**Key Responsibilities**
- Receive activation requests from the sales team and coordinate with the Client Services team for service activation.
- Act as the primary contact for billing and account-related inquiries.
- Send renewal reminders and handle termination requests.
- Calculate usage, prepare invoices, and follow up on payments.
- Update CRM and billing systems (e.g., Zoho, Salesforce) consistently.
- Track payments and generate reports on renewal pipelines.
- Create discount codes for the sales team.
- Qualify leads and assign them to the appropriate sales team.
- Participate in client meetings or visits when required.

**Requirements**:

- **Experience**: Previous experience in a similar role, preferably in a tech (SaaS) company.
- **Skills**:

- Excellent communication and calculation skills.
- Strong customer relationship management abilities.
- Proficiency in CRM and billing systems (e.g., Zoho, Salesforce).
- Exceptional verbal and written English skills; Arabic is a plus.
- **Location**: Must currently be in Dubai and available for a face-to-face interview.
- **Personality**: Preferably female, with a proactive and detail-oriented approach.
- **Work Setup**: Primarily office-based, with occasional client meetings.

**Have Questions?**

**Only if you have any specific questions**, send Whatsapp **Message** Only to +971504127097.

**Why Join Us?**
At Docully SaaS Technologies, you'll be part of a forward-thinking team dedicated to empowering businesses with innovative, secure solutions. This role offers an excellent opportunity to grow within a fast-paced tech environment.

If you meet these qualifications and are ready to join immediately, we’d love to hear from you

Pay: Up to AED4,000.00 per month

Application Question(s):

- Will you be able to join within 01-03 days of receiving an offer to join us?
- You understand that the salary offered is up to 4000 AED and depends completely on your relevant experience in the UAE on a similar role.
- You understand that there will be no virtual interviews. You will be required to visit at our office for a face-to-face interview.

**Experience**:

- customer service: 3 years (required)

**Location**:

- Dubai (required)

Expected Start Date: 16/12/2024



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