Reservations Agent

2 months ago


Abu Dhabi, United Arab Emirates Rosewood Hotel Group Full time

**General Information**:

- Country/Region- United Arab Emirates- Province/City- Abu Dhabi- Location- Rosewood Abu Dhabi- Department- Others- Job Type- Full-time Permanent- OVERVIEW/BASIC FUNCTION:
- Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information.- RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of:

- a. All hotel facilities/services, hours of operation.- b. All guest room layouts, bed types, decor, appointments and locations.- c. Room availability for any given day.- d. Restricted dates, rates and room types.- e. All room rates, packages and promotions.- f. Specific arrangements between hotel and travel agencies, corporate reservations center.- g. Entertainment/special events scheduled in the hotel.- Access all functions of the computer system.
- Set up work station with necessary supplies and resource materials.
- Input all manual reservations into the system.
- Obtain approval from Front Desk management for same day reservations on near sell-out dates.
- Process confirmation letters.
- Initiate deposit refunds for non-group reservations.
- Refer requests for initial booking of group rooms, banquet or convention requests to the Sales Department.
- QUALIFICATIONS:
- Experience: Preferably ARABIC speaker with minimum one year’s experience as a reservation’s agent or a call center agent, preferably for a luxury or ultra-luxury hotel.
- Education: High school diploma.

**About Us**:

- Located on Al Maryah Island at the core of Abu Dhabi’s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.


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