Reservations Agent

6 months ago

Abu Dhabi, United Arab Emirates Rixos Marina Abu Dhabi Full time

**Reservation Agent**
Rixos Hotel Marina Abu Dhabi is seeking a dedicated and detail-oriented Reservation Agent to join our team. As a Reservation Agent, you will play a pivotal role in ensuring that our guests' reservations and inquiries are handled with the utmost professionalism, efficiency, and warmth. Your exceptional communication skills and attention to detail will contribute to our guests' overall satisfaction and uphold the high standards.

**What is in it for you?**
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:

- Provide accurate information about room availability, rates, packages, and special promotions.
- Assist guests in making reservations, modifications, and cancellations, while adhering to hotel policies.
- Utilize the hotel's reservation system to process bookings and manage guest preferences.
- Collaborate with other departments to ensure seamless guest experiences and resolve any issues that may arise.
- Maintain a deep understanding of the hotel's facilities, services, and local attractions to effectively assist guests.
- Up-sell and cross-sell hotel services and amenities to enhance guests' stays.
- Maintain a courteous and professional demeanor while interacting with guests and colleagues.
- Stay up-to-date with industry trends and competitors' offerings to provide the best possible service. Ability to work well under pressure in a fast paced environment

**Your experience and skills include**:

- Ability to work cohesively and collectively as part of a team
- Fluency in English; additional languages are a plus (Russian Speaker)
- Friendly and approachable demeanor.
- Ability to remain calm and professional in high-pressure situations. Previous experience in hotel reservations or a customer service role is preferred.
- Excellent communication skills, both verbal and written.
- Proficiency in using reservation software and Microsoft Office Suite.
- Strong organizational skills and attention to detail.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- A passion for delivering exceptional guest experiences.
- Flexibility to work varying shifts, including weekends and holidays.

**Your team and working environment**:
Rixos Marina Abu Dhabi is an iconic architectural landmark that unites the very best of Arabic and Turkish culture, dining and hospitality. Located in the heart of Abu Dhabi's retail, entertainment and residential hub, Rixos Marina Abu Dhabi is a multifaceted resort presiding over sparkling waters and a sandy shoreline. Rixos Marina Abu Dhabi reflects the versatility of Abu Dhabi as both a cosmopolitan city abounding with enriching experiences and an archipelago with a rich natural and aquatic heritage. Rixos Marina Abu Dhabi seamlessly fuses sophisticated aquatic and arabesque design to tell the story of Abu Dhabi from its ancient seafaring origins to a thriving cosmopolitan city that takes pride in its heritage and ultimate luxury experiences. As a destination, Rixos Marina Abu Dhabi dares to be different, elevating guest experience through incredible design, amenities, ambience, gastronomy, entertainment, and leisure.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo
**#BELIMITLESS

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