Guest Follow-up Assistant Required

3 weeks ago


Dubai, United Arab Emirates Icare technology Full time

**_Job Responsibilities:_**:

- Answer, record, and process all guest calls, messages, requests, questions, or concerns._
- Coordinate with the Housekeeping Department in order to follow up so that the rooms are in perfect condition when guests enter._
- Communicate procedures for parking lot use to guests and visitors and dispatch bellmen or service personnel as needed._
- Prepare daily reports (number of arrivals and departures), identify special requests and review reports for accuracy._
- Complete designated cashier reports and closing reports in the computer system._

**_ Job Requirements:_**:

- Comply with all company safety and security policies and procedures and report accidents, injuries and unsafe working conditions to manager._
- Comply with all company policies and procedures, ensure uniform and personal appearance are neat and professional, _
- maintain the confidentiality of proprietary information, and protect company assets._
- Greet and acknowledge all guests in accordance with company standards_
- anticipate your service needs and attend to them._



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