Call Center Agent- Clinics Experience
3 weeks ago
We are looking for a English/Tamil/Hindi/Malyalam Speaking Female Call Center Executive to join one of our Medical Center.
JOB SUMMARY:
To receive and answer calls from patients requiring medical services or clarification regarding a medical entity, this includes appointments and scheduling of the patient to their desired doctors.
DUTIES AND RESPONSIBILITIES:
- Schedules appointment of patient to their desired doctors.
- Provides concrete hospital direction and location to the callers.
- Maintain current listing of locations/ extension of staff/ patients to expedite relaying of calls.
- Perform other applicable task and duties assign within the realm of her knowledge, skills and ability.
- Maintain the high standard of telephone etiquettes when answering calls.
- Receive calls requiring medical care, and provide the information needed.
- Understand the requirement of the callers and provide precise information.
- Well versed with all kinds of information that the call center must deals with.
- Identify and escalate priority issues.
- Listen to the request of the caller and either solve the query (if can) or direct the call to the concerned department.
- Transfer calls to the respective place as per caller’s requirements.
- Must have update list (Visiting Doctor, Procedure, Ads etc.) from HR & Marketing Department as well.
- Responds quickly and accurately to disaster and emergency situations as required, remaining calm.
- Interrupt a busy line if there is an emergency.
- Make overhead announcements.
Qualification & Experience:
- Bachelor’s Degree /Diploma or its equivalent
- Minimum of two (2) recent years of experience in the Health Care Field
Knowledge / Technical Skills:
- Very Good Computer Skills (Word, Excel, PowerPoint etc.).
- Effective & Efficient Communication Skills.
- Ability to Work as an Efficient & effective Team Member Ability to Handle Projects.
Personal Abilities / Competencies:
- Excellent interpersonal and communication skills.
- Good command of written and spoken English language.
- Pro-active and able to successfully prioritize competing priorities.
- Organized and able to work methodically.
- Able to efficiently multi-task
- The ability to effectively lead a professional team as well as receiving direction from the management.
**Job Types**: Permanent, Full-time
**Salary**: AED2,500.00 - AED3,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Pay: AED2,500.00 - AED3,000.00 per month
Ability to commute/relocate:
- Al Barsha: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Medical Call Center: 2 years (required)
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