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Call Center Operator
2 months ago
1. Answer calls and respond.
2. Handle customer inquiries over the phone.
3. Manage and resolve customer complaints
4. Provide customers with product and service information
5. Enter new customer information into system
6. Update existing customer information
8. Identify and escalate priority issues
9. Route calls to appropriate resource
10. Follow up customer calls where necessary
11. Document all call information according to standard operating procedures
12. Complete call logs
13. Produce call reports
14. Complying with UMC OSH Policy and rules and regulations.
15. Ensure correctly using tools, equipment and personal protective equipment (PPE) in accordance with agreed safe work practices.
16. Aware about the reporting of OSH hazards, incidents and issues.
**Salary**: AED1.00 per month
Ability to commute/relocate:
- Al-Ayn: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Diploma (required)
**Experience**:
- UAE hospital or medical center: 2 years (required)
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