Head of Client Support

7 days ago

Dubai, United Arab Emirates ThinkMarkets Full time

ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24-hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access to global markets and thousands of products thus providing our clients the ability to trade the world in the palm of their hand. We use the latest technologies to give traders seamless access to our proprietary trading platforms.

We are seeking a Head of Client Support to join our rapidly growing global workforce in Dubai. In this newly created role, the Head of Client Support will be the driving force for service across the Group. This includes leading our commitment to delivering industry leading 24/7 omni channel support for our global client base. We will look to your service expertise to efficiently reduce friction across all touchpoints and provide our clients with the support, knowledge, and the confidence to trade global markets.

You will be working closely with the Chief Operating Officer in this exciting role to develop and execute on service processes, automations, and objectives. You will have a strong ability to work with and coordinate across departments including Sales, Marketing, Compliance, Technology and Trading.

**Responsibilities**:

- Document, own and maintain service procedures, information and policies
- Drive departments to deliver timely world class, frictionless service experiences
- Recommend and implement changes and enhancements to the service technology stack
- Define tasks with business requirements for technology teams
- Collaborate with operational teams to identify trading platform improvements
- Implement training plans focused on developing and reinforcing critical, service competencies and procedures
- Management of service coverage, training, and ongoing employee development
- Provide mentoring and leadership support
- Internal communication and meeting management
- Identification of sales opportunities within the service channels
- Ownership of service objectives, KPIs, quality control and complaints management
- Service roadmaps, team performance reports and project management
- Ensuring co-ordination, communication and service standard levels are consistent across global service hubs
- Management reports along with documenting meeting minutes and management decisions

**Requirements**:

- Degree in Business, Finance, or Economics is preferred
- A minimum of 5 years of Client Services experience working within the CFD/FX sector
- At least 3 years of senior leadership experience
- Deep understanding of CFD/FX sales and service lifecycle
- Expert knowledge of trading, platforms, service, processes, and the operational workflows of an OTC brokerage
- Experience in sourcing, onboarding, and integration of key service technologies and automations
- Exceptional analytical and reporting skills
- Ability to work and communicate across multiple regions
- Must be an agile team player with experience communicating with key stakeholders and the ability to multitask in a fast-paced environment
- Strong commercial focus

  • Analyste Support Client

    1 week ago

    Dubai, Dubai, United Arab Emirates L - DIVISION SUPPORT & SERVICES Full time

    L - DIVISION SUPPORT & SERVICES recrute:Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus...

  • IT Support Head

    4 weeks ago

    Dubai, United Arab Emirates Atlas Group of Institutions Full time

    **Position Overview**: Salary - Starting AED 4000 + Transportation and Accommodation **Responsibilities**: IT Support and Troubleshooting: - Provide first-level technical support to employees for hardware, software, and network-related issues. - Diagnose and resolve technical problems, including desktop/laptop issues, peripherals, and connectivity...

  • IT Support Head

    2 days ago

    Dubai, United Arab Emirates Atlas Group of Institutions Full time

    **Position Overview**: Salary - Starting AED 4000 + Transportation and Accommodation **Responsibilities**: IT Support and Troubleshooting: - Provide first-level technical support to employees for hardware, software, and network-related issues. - Diagnose and resolve technical problems, including desktop/laptop issues, peripherals, and connectivity...

  • Client Support Manager

    3 weeks ago

    dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing and advancing excellent service to clients to achieve client retention. Partner with Client & Business Support in Head Office ensuring timely transaction processing and service delivery of clients’ requirements. Understand client requirements and assist RMs in maintenance of account relationships in terms of trading and credit....

  • Client Support Manager

    1 week ago

    Dubai, Dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing and advancing excellent service to clients to achieve client retention.Partner with Client & Business Support in Head Office ensuring timely transaction processing and service delivery of clients' requirements.Understand client requirements and assist RMs in maintenance of account relationships in terms of trading and credit.Execute...

  • Client Support Manager

    2 months ago

    Dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing andadvancing excellent service to clients to achieve clientretention.Partner with Client &Business Support in Head Office ensuring timely transactionprocessing and service delivery of clients’requirements.Understand client requirementsand assist RMs in maintenance of account relationships in terms oftrading and credit.Execute...

  • Client Support Manager

    3 weeks ago

    Dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing andadvancing excellent service to clients to achieve clientretention.Partner with Client &Business Support in Head Office ensuring timely transactionprocessing and service delivery of clients’requirements.Understand client requirementsand assist RMs in maintenance of account relationships in terms oftrading and credit.Execute...

  • Client Support Manager

    2 months ago

    Dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing and advancing excellent service to clients to achieve client retention.Partner with Client & Business Support in Head Office ensuring timely transaction processing and service delivery of clients’ requirements.Understand client requirements and assist RMs in maintenance of account relationships in terms of trading and...

  • Client Support Manager

    3 weeks ago

    Dubai, United Arab Emirates Robert Walters Full time

    Support RMs in providing and advancing excellent service to clients to achieve client retention.Partner with Client & Business Support in Head Office ensuring timely transaction processing and service delivery of clients’ requirements.Understand client requirements and assist RMs in maintenance of account relationships in terms of trading and...

  • Analyste Support Client

    2 weeks ago

    Dubai, United Arab Emirates L - DIVISION SUPPORT & SERVICES Full time

    L - DIVISION SUPPORT & SERVICES recrute: Safran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus...

  • IT Support Head

    1 week ago

    Dubai, Dubai, United Arab Emirates Atlas Group of Institutions Full time

    Position Overview:Salary - Starting AED Transportation and AccommodationResponsibilities:IT Support and Troubleshooting: Provide firstlevel technical support to employees for hardware, software, and networkrelated issues. Diagnose and resolve technical problems, including desktop/laptop issues, peripherals, and connectivity problems. Assist in setting up and...

  • Client Support Manager

    2 months ago

    Dubai, United Arab Emirates Adecco Full time

    **Client Support Manager** Find your next role with Adecco! We are the world's leading workforce solutions company, offering Flexible Placement, Permanent Placement, Executive Search, Emiratisation, Outsourcing and Volume Hiring Services Across All Sectors. One of the biggest private banking is looking for a Client Support Manager. This job posting is for...

  • Client Support Manager

    2 days ago

    Dubai, United Arab Emirates Adecco Full time

    **Client Support Manager** Find your next role with Adecco! We are the world's leading workforce solutions company, offering Flexible Placement, Permanent Placement, Executive Search, Emiratisation, Outsourcing and Volume Hiring Services Across All Sectors. One of the biggest private banking is looking for a Client Support Manager. This job posting is for...

  • Head of Client Services

    2 months ago

    Dubai, United Arab Emirates Equiom Group Full time

    **Summary and Overview** - Head of Client Services - Dubai - Permanent - Full Time - Competitive Salary & Benefits You'll primarily focus on managing and controlling the efficient delivery of a high quality of customer service and contributing to the annual revenue growth and profitability. You'll support new business development activities and existing...

  • Head of HR

    2 months ago

    Dubai, United Arab Emirates Jetex Flight Support Full time

    Head of HR is responsible to plan and execute HR Strategy for HQ and global offices, manage core areas in HR including Talent Management, Employee Relations, Learning & Development, Payroll, Rewards and Recognition, Organizational Development, as well as maintain and improve HR systems and budget management. This role is key in strengthening and transforming...

  • Head of HR

    1 week ago

    Dubai, Dubai, United Arab Emirates Jetex Flight Support Full time

    Head of HR is responsible to plan and execute HR Strategy for HQ and global offices, manage core areas in HR including Talent Management, Employee Relations, Learning & Development, Payroll, Rewards and Recognition, Organizational Development, as well as maintain and improve HR systems and budget management. This role is key in strengthening and transforming...

  • Client Support Manager · Dubai

    1 week ago

    Dubai, Dubai, United Arab Emirates Robert Walters Full time

    Client Support Manager Robert Walters · DubaiOver the last 38 years, Robert Walters has grown and so have our ambitions. We now employ over 4,200 talented staff across 31 countries. Businesses world-wide rely on us to find the very best specialist professionals to drive their business forward. Why? Because those same professionals trust us to manage their...

  • Regional Head of Safety, Security and Resilience

    2 days ago

    Dubai, United Arab Emirates Informa Global Support Full time

    **Company Description** At Informa Global Support, we’re about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We’re the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we’re here to...

  • Regional Head of Safety, Security and Resilience

    1 week ago

    Dubai, Dubai, United Arab Emirates Informa Global Support Full time

    Company DescriptionAt Informa Global Support, we're about connecting businesses and professionals with knowledge. From cutting-edge research to specialist digital demand, our reach is extensive. We're the power behind a range of fantastic brands such as FAN EXPO, Omdia, World of Concrete and many more. Through cutting edge research we're here to champion...

  • Private Client Sales Head

    3 weeks ago

    Dubai, United Arab Emirates On-Hire Full time

    leading luxury brand company in the field of Alcoholic Beverages that focuses on delivering exceptional products and services to our high-end clientele. We are currently seeking a motivated and experienced Private Client Sales Head to join our team. This role will be responsible for leading and managing the private client sales team, driving sales growth,...