People & Culture Manager

6 months ago

Dubai, United Arab Emirates Chinese Palace Restaurant Group Full time

**Job Title**:People & Culture Manager

**Reporting Line**:
**Department**:People & Culture

**I. Employee Engagement and Retention**:

- Act as a liaison between management and staff to address employee concerns and resolve conflicts.
- Set up and be the primary point of contact for the employee communications committee.
- Manage the communication of key messages, business strategy, and vision and values to all staff.
- Promote a positive work environment that values diversity and inclusion and maintain a positive relationship with all employee representatives.
- Develop, lead, and maintain employee recognition programs to boost morale and retention.
- Understand the nature of the fast-food chain culture and implement strategies to maintain engagement and talent retention.
- Promote employee communication activities and channels, to encourage and enable feedback from staff.
- Design and execute initiatives to enhance employee engagement and satisfaction.
- Conduct regular employee surveys and analyze feedback to drive continuous improvement.
- Develop and implement retention strategies to reduce turnover and enhance employee loyalty.

**II. Culture and Organizational Development**:

- Promote and cultivate a positive and inclusive company culture.
- Develop and implement policies and programs that align with the company’s values and mission.
- Lead initiatives to improve workplace diversity, equity, and inclusion (DEI).

**III. Strategic HR Planning**:

- Contribute to the development and execution of the HR strategy.
- Analyze HR metrics and data to inform decision-making and strategic planning.
- Partner with senior leadership to align HR initiatives with business goals.

**IV. Compliance and HR Administration**:

- Ensure compliance with local, state, and federal employment laws and regulations and internal HR operational policies and processes are adhered to and continually improved.
- Maintain accurate employee records and manage HR documentation of each person’s employment history, both online and in paper form, and ensure all such information is kept confidential.
- Responsible for the accurate maintenance of information used in the Human Resources Information System (HRIS) including payroll, personnel details, leave and attendance.
- Oversee benefits administration and assist employees with benefits-related inquiries or delegate as necessary the task as part of upskilling for succession planning.
- Supervise and monitor all matters of work permits and visas in conjunction with the Public Relations Manager/Officer.
- Develop and update HR policies and procedures as needed.

**V. Performance Management**:

- Oversee the performance review process, including goal setting, evaluations, and feedback.
- Provide training and support to managers on performance management best practices.
- Implement programs to recognize and reward high performance.

**VI. Compensation and Benefits**:

- Put in place local policies & processes for salaries and benefits in alignment with company approved budget.
- Implement and monitor employee incentive bonus schemes.

**VII. Workforce Planning and Strategy**:

- Analyze workforce trends and develop strategies to address talent needs.
- Collaborate with executive team to align HR practices with business goals.
- Prepare the HR Budget for input into the overall hotel budget.
- Lead succession planning efforts to ensure long-term organizational success.

**VIII. People and Organizational Skills**:

- Exhibit strong people skills, including empathy, active listening, and effective communication.
- Handle employee grievances and disciplinary actions effectively ensuring that processes are monitored, well received, and understood in a professional manner and without bias.
- Display excellent organizational skills with the ability to manage multiple priorities and projects.
- Foster a collaborative and high-performing HR team culture.

**IX. Employee Accommodation and Transport**
- Overlook all matters of employee accommodation, facilities, and transport in coordination with Housing Manager/Supervisors.
- Conduct monthly meetings to ensure awareness of housing & transportation operations and challenges and address issues in a timely manner.
- Share with the executive team important points to gain support in improving employee facilities that need budget requirements and financial consent.

**X. Sustainability, Health & Safety**
- Include Occupational Health and Safety Management System (OHSMS) Roles and Responsibilities in the job description of all the employees and OHSMS team designation, including performance reviews for accountability and compliance.
- Communicate the occupational health and safety (OHS) roles and responsibilities to all employees.
- Provide support by organizing staff campaigns and workshops on HR related programs of OHSMS.
- Be a part of all incident/accident investigation especially in occupational health and safety.
- Develop, implement, review and up

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