Customer Service Associate

2 weeks ago


Dubai, United Arab Emirates Agile Consultants Full time

**Job Code**:161/002/751

**Location**:Dubai

**Salary**:To be discussed

**Industry**:Construction Chemicals & Paint

**Working Days**:Monday to Saturday (Alternate Saturday Off)

**Work Timings**:9:30 a.m. - 5:30 p.m.

**Benefits**:Comprehensive Medical Insurance, Bi-annual air ticket entitlement, Leave Salary

**Job Brief**:
Our client is looking for a dedicated, customer-oriented, dynamic individual as Customer Service Associate. He/she will be responsible for assisting customers with their inquiries and providing professional customer service. Ensure that a client’s needs are met, will interact effectively with customers and team members daily, and is typically the first point of contact within a company or business.

**Responsibilities**:

- Answer inbound calls, respond promptly and professionally to customers’ inquiries about products and services.
- Manages and updates order details using ERP System in a timely manner.
- Receiving orders, ensure accuracy in billing charges, payments and dispatch of SKU’s based on PO.
- Working with sales, production and planning team to create better methods to address customer complaints.
- Review customer accounts and transactions while resolving issues, handling complaints and returns.
- Provides accurate and complete information regarding product availability, order status, pending order and other product related queries.
- Monitoring customer satisfaction levels - handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.

**Job Requirements**:

- Bachelor’s degree or equivalent.
- Proven customer support experience.
- Excellent communication and presentation skills.
- Familiarity with IMS and ISO Certifications requirements and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Patience, empathy and professionalism.
- Good problem-solving and decision-making capabilities.
- Basic computer skills, including data entry, website navigation and other software.
- Ability to multi-task, prioritize, and manage time effectively.
- Ability to work in a team setting.
- In-depth understanding of the company’s products or services.
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