Delivery Station Customer Service Associate

6 months ago


Dubai, United Arab Emirates Q-Express Documents Transport Full time

High School or equivalent diploma
- Previous experience in Customer Service
- Ability to effectively prioritize work time to ensure efficiency
- Experience with Windows Operating Systems and Microsoft Outlook
- Familiarity with multiple web browsers, data base searching and instant messenger tools

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

Key job responsibilities
As a Delivery Station Customer Service Associate, you will be responsible for:

- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation
- Work in an environment where the noise level varies and can be loud (hearing protection will be provided)
- Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

A day in the life
You’ll be based at one of our last-mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers when they need guidance. Where a customer needs to reschedule a delivery, you’ll be informing our delivery partners. Where you notice a delivery issue, you’ll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon. Operating at the heart of Amazon’s logistics, you’ll develop logístical and customer expertise that sets Amazon apart. You’ll connect with our customers every day, using your in-depth understanding of our supply chain and local knowledge of delivery connections and warehouses.

About the team
Our mission is to be Earth’s most customer-centric company, and few departments have as direct an impact on that mission as our Customer Service team. We're an inclusive team who empower and look after our people, so they have the time and energy to focus on our customers’ happiness. Our goal is to reduce customer effort every way we can, helping them get the best results quickly and efficiently. We support our self-service channels to offer expert insights into our customers’ most complex issues. Within Customer Service, there are opportunities in process improvement, customer experience, data analysis and customer retention. The CS team is always looking for ways to make Amazon’s customer service even better, and we need excellent people to make that happen.

Dubai, ARE
- Arabic Speaker
- Bachelor Degree or equivalent work
- related experience
- Proficiency in verbal and written communication skills
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand



  • Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Fluent english (written/spoken) - 1 to 2 years of experience in Customer Service - Experience with Microsoft Office, Outlook, Word and Excel - Self-discipline, quick learning, diligence and proactivity - Available to travel for a week of training The Delivery Station Liaison is an in-station customer service associate that enables real-time, hands-on...


  • Dubai, United Arab Emirates Altius Customer Service Full time

    *Responsibilities:* 1. Respond to inbound calls promptly and professionally in both English and Arabic. 2. Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction. 3. Assist customers with product information, troubleshooting, and technical support. 4. Accurately record customer...

  • Customer Service

    3 days ago


    Dubai, United Arab Emirates SMART SERVICE STATION Full time

    A reputable company active in the garage and automotive services sector is looking to hire a committed individual with excellent communication skills and experience in a garage environment to join our customer service team. The required qualifications and responsibilities for this position are as follows: **Required Qualifications**: - **Excellent...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...

  • Delivery Driver

    3 weeks ago


    Dubai, United Arab Emirates Inspire Delivery Service Full time

    **DELIVERY DRIVER - PART TIME** **IF** **YOU HAVE** - Own Car (Sedan / 7 Seater) - Own Visa (6 Months Validity) - Original Passport (6 Months Validity) - Emirates ID (6 Months Validity) - Labour Card (6 Months Validity) - Driving License (6 Months Validity) - NOC **VISAS NOT ALLOWED** - Partner Visa - Investor Visa - Study Visa - Visit Visa - Private...

  • Station Agent

    4 days ago


    Dubai, United Arab Emirates KEOLIS Full time

    The purpose of this position is to deliver a safe, reliable, world class and customer focused station environment. As a customer facing role, the Station Agent will provide a visible, uniformed staff presence and be the face of the Dubai Metro. **MAIN RESPONSIBILITIES**: - Monitor and maintain station operational status and to ensure the safety and comfort...


  • Dubai, United Arab Emirates Q-Express Documents Transport Full time

    Bachelor’s Degree level or equivalent - Experience in leadership or people management experience - Prior usage of Microsoft Office including Excel using tools such as Pivot Tables and lookups - Proficiency in English. - Ability to work flexible working shifts, including weekends, and holidays. The Delivery Station Liaison (DSL) team provides outstanding...

  • Delivery Rider

    6 months ago


    Dubai, United Arab Emirates Knock delivery service Full time

    We knock dellivery service are hiring 50+ bike riders for our direct contract in Noon and careem. Requirement - Valid bike driving license and proven track record - customer focused attitude with the ability to handle customer. - previous experience in delivery or bike riding roles is a plus. **Benefits**: - opportunity for growth and advancement -...


  • Dubai, United Arab Emirates Tawseel delivery service Full time

    Motor Bike Drivers will be responsible to ensure customers’ deliveries are delivered within the timeframes provided, to the correct address, and delivered in a safe and secure manner. You will ensure the highest levels of customer service to the end user. Duties & Responsibilities Include: - Ensure that items are properly stacked and secured inside the...


  • Dubai, United Arab Emirates Tawseel delivery service Full time

    Motor Bike Drivers will be responsible to ensure customers’ deliveries are delivered within the timeframes provided, to the correct address, and delivered in a safe and secure manner. You will ensure the highest levels of customer service to the end user. Duties & Responsibilities Include: - Ensure that items are properly stacked and secured inside the...


  • Dubai, United Arab Emirates Tawseel delivery service Full time

    Motor Bike Drivers will be responsible to ensure customers’ deliveries are delivered within the timeframes provided, to the correct address, and delivered in a safe and secure manner. You will ensure the highest levels of customer service to the end user. Duties & Responsibilities Include: - Ensure that items are properly stacked and secured inside the...


  • Dubai, United Arab Emirates Delivea Delivery Services Full time

    **Position**: Delivery Associate with Own Visa & Car **Working Hours**: - As per the Req **Vehicle Requirements**: - Sedan or Mini Van - Own Car with Valid Registration (mandatory) **Responsibilities**: Timely and efficient delivery of packages to designated locations. Ensure the safety and security of packages during transit. Operate and maintain a...

  • Customer Service

    6 months ago


    Dubai, United Arab Emirates Station Vending Machine LLC. Full time

    **Customer Care & Collections Officer** **Company**: Station Vending Machines **Location**: Dubai, United Arab Emirates **About Station Vending Machines**: Station Vending Machines is a leading provider of vending machine solutions in Dubai. We offer a wide range of vending machines, from snacks and beverages to healthy options, to cater to the needs of...


  • Dubai, United Arab Emirates Delivea Delivery Services Full time

    **Position**: Delivery Associate **Working Hours**: - 4-Hour Shift: AED 135 - 8-Hour Shift: AED 245 **Vehicle Requirements**: - Sedan or Mini Van **Responsibilities**: Timely and efficient delivery of packages to designated locations. Ensure the safety and security of packages during transit. Operate and maintain a Sedan or Mini Van in accordance with...


  • Dubai, United Arab Emirates Delivea Delivery Services Full time

    **Position**: Delivery Associate **Working Hours**: - 4-Hour Shift: AED 135 - 8-Hour Shift: AED 245 **Vehicle Requirements**: Sedan or Mini Van (SUV) Own Car with Valid Registration (mandatory) **Requirements**: Valid driver's license for a Sedan or Mini Van (as applicable). Own Visa (Only Employment Visa) - No Visit Visa Ability to navigate and...


  • Dubai, United Arab Emirates Eteen Logistic Service Full time

    **Job Overview**: As a Customer Service Representative, you will play a key role in ensuring our clients have a positive experience with our shipping services. You will be responsible for addressing customer inquiries, resolving issues, providing tracking information, and ensuring all shipments are processed accurately and efficiently. **Key...


  • Dubai, United Arab Emirates Emerson Full time

    At Emerson, we are committed to creating a global workplace that supports diversity and embraces inclusion. We take pride in the people who make Emerson great. We believe that bringing together bright, enthusiastic, and talented people from a variety of backgrounds and cultures promotes the birth of new ideas and an exciting energy level. At Emerson, we...

  • Delivery Associate

    3 months ago


    Dubai, United Arab Emirates WeSource Human Resources Consultancy Full time

    **Walk-in Interview for Delivery Associate / Biker position** - From Tuesday to Thursday from 2:00 p.m. to 5:00 p.m. - Earning potential up to AED4,000 with all UAE benefits - Permanent position for a multi-National Company - Should be able to communicate in English - No experience required **Contact Numbers**: Telephone Number: 04-2525307 Mobile Number:...


  • Dubai, United Arab Emirates Inspire Delivery Service Full time

    * Own Car (Any) - Own Visa (6 Months Validity) - Original Passport (6 Months Validity) - Emirates ID (6 Months Validity) - Labour Card (6 Months Validity) - Driving License (6 Months Validity) - NOC **JOB DETAILS** - 10 AED / Order - 8 - 10 KM Area - 11 Hours duty (You can work more) - 26 Days (You can work more) - Sim by the company - Fuel by...

  • Station Master

    6 months ago


    Dubai, United Arab Emirates KEOLIS Full time

    The purpose of this position is to lead a team of Station Agents, Customer Service Agents, Passenger Ambassadors, Car Park Controllers and Car Park Attendants to deliver a safe, reliable, world class and customer focused station environment. **MAIN RESPONSIBILITIES;** - Lead and motivate a team of Station Agents and Customer Service Agents to deliver a...