Operations Manager

4 months ago


Dubai, United Arab Emirates Cargo Connection Logistics Full time

**Key Responsibilities**:
**Operational Oversight**:

- Manage and coordinate all aspects of air and sea freight operations, including booking, documentation, and shipment tracking.
- Ensure timely and accurate handling of shipments from origin to destination.

**Team Leadership**:

- Supervise and mentor a team of operations staff, providing guidance and support to ensure high performance and adherence to company standards.
- Foster a collaborative and productive work environment.

**Customer Service**:

- Act as the primary point of contact for key clients, addressing their needs and resolving any issues related to freight forwarding services.
- Develop and maintain strong relationships with clients, carriers, and service providers.

**Process Optimization**:

- Identify and implement process improvements to enhance operational efficiency and reduce costs.
- Monitor performance metrics and prepare reports on operational performance.

**Regulatory Compliance**:

- Ensure compliance with international and domestic regulations and standards for air and sea freight.
- Stay updated on industry trends and regulatory changes to ensure adherence.

**Financial Management**:

- Oversee budgetary aspects of operations, including cost control and financial reporting.
- Negotiate rates and terms with carriers and suppliers to optimize cost-effectiveness.

**Problem Solving**:

- Address and resolve any operational issues or disruptions promptly.
- Implement solutions to prevent recurring problems and improve overall service quality.

**Qualifications**:
**Education**: Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field, or equivalent experience.

**Experience**: At least 5 years of experience in freight forwarding with a focus on air and sea freight operations.

**Industry Knowledge**: Strong understanding of logistics, shipping processes, and regulatory requirements for air and sea freight.

**Leadership**: Proven leadership skills with experience in managing and developing teams.

**Problem-Solving**: Excellent problem-solving abilities and a proactive approach to operational challenges.

**Communication**: Strong communication and interpersonal skills, capable of building and maintaining relationships with clients and stakeholders.

**Technical Skills**: Proficiency in logistics software and systems, including cargo tracking and management tools.

**Adaptability**: Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

**Job Types**: Full-time, Permanent

Pay: AED6,000.00 - AED8,000.00 per month

**Experience**:

- freight forwarding: 5 years (required)

Application Deadline: 03/09/2024


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