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Channel Account Manager

2 months ago

Dubai, United Arab Emirates HBS Solutions Full time

Company: HBS

Role: Channel Account Manager

Location: Mainly based in Moscow, Russia, with frequent business trips to Dubai, UAE

About Us: HBS is a dynamic and innovative IT company with its headquarters in Dubai, UAE and five regional offices, is dedicated to delivering exceptional customer service. We are actively seeking a skilled and motivated Channel Account Manager to join our team and drive our business to new heights. If you are a sales-oriented professional who prioritizes customer satisfaction and values nurturing business relationships, we are excited to hear from you.

Position Overview: As the Channel Account Manager at HBS, you will play a pivotal role in cultivating and expanding our partner networks. You will closely collaborate with our channel partners and internal teams to oversee end-to-end sales procedures, proactively pursuing opportunities to ensure successful conversions.

Key Responsibilities:
1. Customer Relationship Management: Establish and maintain enduring, long-term relationships with our channel partners to cultivate loyalty, promote sales growth, and ensure retention.

2. Effective Communication: Respond promptly and professionally to inquiries from our channel partners through various communication channels. Provide accurate and beneficial information to partners.

3. Quotation Development: Work with our procurement team to create precise and competitive quotations tailored to the specific needs of our partners.

4. Deal Progression & Sales Conversion: Take ownership of the end-to-end sales process, actively managing and advancing deals from initial requirements to successful closures.

5. Opportunity Follow-up: Proactively and systematically pursue opportunities to increase conversion rates. Provide timely follow-ups to nurture opportunities and address partner queries or concerns.

6. Opportunity and Deal Tracking: Maintain comprehensive records of all sales opportunities and deals. Utilize systems or tools to log pertinent details, including opportunity/deal names, values, vendors, and expected closure dates.

7. Sales Forecasting and Reporting: Monitor sales performance and track key metrics. Provide precise sales forecasts and reports to management, highlighting accomplishments, challenges, and opportunities. 8. Problem Resolution: Manage and resolve customer issues or complaints promptly and efficiently. Work closely with internal teams to ensure timely and satisfactory resolutions.

9. Continuous Improvement: Seek customer feedback and analyze key issues. Collaborate with internal teams to enhance services and improve the overall customer experience.

Qualifications:

- 3-5 years of experience in a direct/indirect sales role.
- Native Russian speaker.
- Proficiency in English (Level B1 or higher).
- Proficiency in Microsoft Office.
- IT background preferred.

Why Join HBS?
- Competitive salary and commission structure.
- Opportunities for career development and growth.
- Supportive and collaborative team environment.
- Health and wellness programs to promote work-life balance.

Application Deadline: 20th of November 2023.

Ability to Commute:

- Dubai (preferred)

Ability to Relocate:

- Dubai: Relocate before starting work (preferred)

Application Deadline: 20/11/2023

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