Vice President, Omnichannel Technology

1 month ago


Dubai, United Arab Emirates Chalhoub Group Full time

**INSPIRE | EXHILARATE | DELIGHT**

For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 16,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.

**Role Summary**

Additionally, engage with stakeholders across commercial, joint venture, retail, supply chain, and digital technology areas, as well as with external partners. Validate and develop solution designs for enterprise systems, participate in delivery projects, and ensure compliance and product quality. Previous experience in software and hardware implementation projects, along with a successful track record in the retail and supply chain and digital technology sector, is essential, as is experience managing senior stakeholders.

**What you'll be doing**
- To undertake high level technical architecture & design oversight of the Retail & Supply Chain & Digital Tech products working with product development teams both onshore/offshore and 3rd parties.
- Responsible for the design, development, execution, and delivery of retail & supply chain & digital technology strategies and products, utilizing Agile methodologies and product teams to drive business growth and enhance customer experience.
- Act as the focal point and ultimately the Technology leader for all Retail and Supply Chain Technology & Digital solutions, advising your stakeholders on the Technology roadmap as well as the wider Group Technology roadmap across the Technology Leadership Team
- Work with the CDTO to shape the future technology and solution roadmap for Operations, ensuring a thorough understanding of Operations strategies, expected outcomes, deliverables, and the value that needs to be generated from technology, while identifying potential enhancements to products and platforms that will drive business value.
- Chair and present the progress of the Retail & Supply Chain & Digital Technology roadmaps to the Executive Board.
- Ensures that Operations / Retail and Supply Chain / Digital Tech solution requirements are defined, groomed and planned effectively for DevSecOps delivery management
- Actively manages the operational activity of external vendors and delivery partners supporting solution design/build activity
- Pro-actively manages and mitigates delivery risks, ensuring prompt escalation and resolution
- Ensures the successful management of the service transition process from project to business-as-usual
- Work in close partnership with services colleagues to ensure that product issues are within the agreed Service Level Agreements, running costs are within plan, and work collaboratively to continually enhance the product quality and avoid 'technical debt' (outdated technical components)
- Oversee the development and maintenance of digital and retail & supply chain systems for example systems such, CRM, Loyalty, Ecommerce, POS, Planning, Merchandising and Warehouse Management, ensuring optimal performance and usability.
- Collaborate with the Chief Omnichannel Officer and Chief Operation Officer, VP of Products and various directors within the business, as well as cross-functional teams, to drive omnichannel initiatives and define strategies that create seamless customer experiences across all touchpoints while delivering technology elements.
- Enhance our Agile and SAFe Agile methodologies to increase speed to market and adaptability to changing business requirements.
- Extensive knowledge of managing budgets. Manages the on-budget delivery of solution delivery efforts through close t


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