Operations Manager

1 month ago


Dubai, United Arab Emirates Challenger Y63 Garage Full time

**Job Title**: Operations Manager - Automotive Service Center

**Location**: Dubai

**Job Type**: Full-time

**Salary Range**: AED 4,000 - AED 5,000, based on experience and qualifications

**Job Overview**:
**Responsibilities**:

- Operational Management**
- Oversee daily operations to ensure timely and efficient service delivery, managing schedules and workflow for the service center team.
- Implement and monitor processes for quality control, safety, and compliance with industry standards and company policies.
- Coordinate with vendors, suppliers, and service partners to maintain adequate inventory levels, high-quality materials, and timely part deliveries.
**- Administrative Oversight**
- Supervise administrative functions, including customer invoicing, record-keeping, and reporting, to ensure accuracy and adherence to company policies.
- Develop and implement policies and procedures to streamline operations, enhance customer experience, and improve overall efficiency.
- Handle customer inquiries, complaints, and feedback professionally, ensuring prompt resolution and customer satisfaction.
**- Financial Management**
- Manage budgets, control expenses, and monitor financial performance, ensuring the service center meets financial goals.
- Oversee billing, invoicing, and payment processing; track and reconcile accounts receivable and accounts payable.
- Prepare financial reports, analyze monthly financial statements, and identify areas for cost reduction or revenue generation.
**- Human Resources**
- Lead recruitment efforts to hire skilled and qualified staff; coordinate with HR for onboarding, training, and employee development.
- Supervise staff performance, providing feedback and guidance to support skill development and job satisfaction.
- Manage payroll, attendance, and employee records, and ensure compliance with labor laws and company policies.
- Foster a positive workplace culture, resolving conflicts, promoting teamwork, and conducting regular team meetings.
**- Customer Service and Relationship Management**
- Ensure high-quality customer service by setting standards and training staff on customer engagement.
- Engage with key customers to develop long-term relationships, gather feedback, and drive customer retention.
**- Health, Safety, and Compliance**
- Enforce health and safety regulations and ensure the service center complies with all environmental, safety, and regulatory standards.
- Ensure that the facility and equipment are maintained in good working order and all safety protocols are followed.

**Requirements**:

- **Education**: Bachelor’s degree in Business Administration, Operations Management, or related field; equivalent experience may be considered.
- **Experience**: 5+ years of operations management experience, preferably in an automotive service or similar industry.
**- Skills**:

- Proficiency in Microsoft Office Suite (mandatory) and familiarity with automotive service software is a plus.
- Strong organizational, multitasking, and decision-making skills.
- Financial acumen with experience in budgeting, reporting, and cost control.
- Knowledge of HR best practices, including recruitment, training, and employee relations.
- Excellent customer service skills, problem-solving abilities, and communication skills.
- Leadership skills with the ability to motivate, coach, and develop a diverse team.

**Physical Requirements**:
Ability to work in an automotive environment, which may include exposure to noise, machinery, and occasional lifting of equipment or supplies.

**Benefits**:

- Competitive salary.
- Health insurance options.
- Paid vacation and holidays.
- Ongoing training and professional development opportunities.
- Supportive team environment with growth potential.

Pay: AED4,000.00 - AED5,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- operations management: 5 years (required)
- Microsoft Excel: 5 years (required)

**Language**:

- English (required)

Application Deadline: 17/11/2024


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