Service Warranty Training Engineer

5 days ago


Dubai, Dubai, United Arab Emirates Abdul Latif Jameel Full time
Job Description

Purpose Of The Job:

Develop and deliver technical training programs on service warranty processes, ensuring compliance with manufacturer standards. Support warranty claims management and technical troubleshooting.

Major Activities:

- Manage warranty claims from JMT to the OEM, ensuring accuracy, timely submission, and compliance with OEM policies.
- Oversee warranty training and process management to ensure internal teams are aligned with warranty procedures and best practices.
- Act as the primary point of contact for the OEM regarding all warranty-related matters.
- Provide basic technical support to customers, addressing product-related queries and service needs.
- Deliver technical training to customers when required, ensuring they are equipped with the necessary knowledge for effective product use.
- Prepare and maintain service reports, technical documentation, and bulletins for internal and external use.
- Coordinate with internal departments to support product improvement initiatives based on customer feedback and service findings.
- Communicate with customers to understand and resolve complaints, ensuring a high level of customer satisfaction.
- Perform system diagnostics, calibrations, and software/firmware upgrades as necessary.
- Execute additional service tasks as assigned by management.

Qualification/Education, Experience, and Skills:

Minimum Qualifications: Bachelor&aposs degree in Mechanical or Automotive Engineering.

Minimum Experience: 3+ years of experience in automotive warranty and training.

Role-Specific Skills:

Strong technical knowledge of automotive systems and warranty

procedures.

Excellent training and presentation skills.

Ability to analyze and resolve warranty-related technical issues.

Strong report-writing and documentation skills.

Proficiency in diagnostic tools and warranty claim software.

Language:

English is a must (Urdu/ Arabic/ Hindi) is an asset.
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