Front Office Executive

3 weeks ago


UAE, United Arab Emirates Talent Pal Full time

Responsible to ensure the satisfaction and comfort of the customer. work in a fast-paced environment and demonstrate exceptional multitasking abilities, facilitate and coordinate communication between Emirati patients, family members, and clinic staff
- Whenever a patient or visitor enters the clinic, greet and welcome them.
- Register patients in accordance with the clinic's rules and procedures.
- Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information.
- Ensure reception area is tidy and presentable with all necessary materials (e.g.: pens, forms, and brochures)
- To ensure the highest performance from all front office workers, coach, mentor, and train them.
- Responds to patients’ needs and assists them in completing their transactions at the different departments.
- Listen to compliments and criticisms from patients about the clinic's services and address them.
- Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services.
- Pay attention to and respond to patients' questions concerning hospital rules, practices, and patients' rights and obligations.
- Conducts patient satisfaction surveys.
- Monitor patients and visitors and ensure their satisfaction.
- Assist patients in filling out any required paperwork, including insurance documents.
- Contact potential, existing or new Emirati customers through phone to inform about the product, service, Offer etc. available at the clinic.
- Monitor the activities leading up to, during, and following a camp.
- Work with the center manager to identify possible communities, organizations, and other venues for the development of business.
- Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc.
- Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing.
- Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms.
- Responsible for translating communication between patients/ visitors and staff for easy comprehension.
- Read and comprehend Arabic materials, and when necessary, translate.
- Ensure liaison with local and federal authorities to ensure the support when administration team is needed.
- Ensure excellent patient care and assistance to satisfy patients.
- Assure that patient consultation waiting periods are kept to a mínimal.
- Ensure that records and papers are appropriately stored and maintained.
- Verify the insurance claim form. (Make the claims ready before sending to scanning department for submission)
- Obtain & review patient feedback.
- Safeguard patient privacy and confidentiality.
- Bachelor's degree or any relevant education



  • UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry. - Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred. - Conduct all operational tasks in Front Office while living up to service standards and...


  • UAE, United Arab Emirates GCC Exchange Full time

    GCC Exchange is looking for a Cashiers / Front Line Officers with a minimum of 2 Years of Experience in the currency exchange house. UAE **Nationality** : Africans Only **Industry Type** : Banking / Financial Services **Posted Date**: Apr 13, 2023

  • Role in Front Office

    4 weeks ago


    UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum 4 years’ experience in Hospitality industry. - Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry. - Minimum of a high school diploma is required/ College degree in Hotel Management or a related field is preferred. - A minimum of 1 - 3 year...


  • UAE, United Arab Emirates Citymax Hotels UAE Full time

    To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Guest Service Agents and maintaining a calm, professional environment at all times II. DUTIES AND RESPONSIBILITIES Prepare documentation for daily business Ensure prompt, efficient and courteous reception of guests Record and administer arrivals and...


  • UAE, United Arab Emirates Citymax Hotels UAE Full time

    To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Guest Service Agents and maintaining a calm, professional environment at all times II. DUTIES AND RESPONSIBILITIES Prepare documentation for daily business Ensure prompt, efficient and courteous reception of guests Record and administer arrivals and...


  • UAE, United Arab Emirates Citymax Hotels UAE Full time

    To ensure that Reception shifts are run efficiently, providing outstanding guest service, assisting Guest Service Agents and maintaining a calm, professional environment at all times II. DUTIES AND RESPONSIBILITIES Prepare documentation for daily business Ensure prompt, efficient and courteous reception of guests Record and administer arrivals and...


  • UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities - Supervising the front stage casts and ensuring excellent customer service. - Managing room inventory. - Responding to guest inquiries and resolving any complaints or problems. - Monitoring and controlling the performance of the front office. - Ensuring the maintenance and cleanliness of the front office and guest areas. -...


  • UAE, United Arab Emirates InterContinental Full time

    As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on...

  • Front Office Intern

    3 months ago


    UAE, United Arab Emirates Hilton Full time

    A Front Office Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. **What will I be doing?** As Front Office Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to...


  • UAE, United Arab Emirates voco Full time

    **About Us** Welcome to voco, IHG’s new upscale brand. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable....


  • UAE, United Arab Emirates ExecuJet-MRO Full time

    **JOB PURPOSE**: ExecuJet MRO Services is currently seeking a suitably qualified experienced Front Desk Administrator to fill a vacancy within the Maintenance Department. The main objective of the role is to assist the VIP customers and MRO personnel with all the front office functions and activities efficiently. KEY RESPONSIBILITIES: - Deliver a high...


  • UAE, United Arab Emirates Hotel Indigo Full time

    **About Us** A little curiosity can take you anywhere. So, at Hotel Indigo ®, we do more than satisfy our guests' curiosity, we inspire them. Our passionate colleagues help create memorable and unique experiences for our guests; in a place truly connected to the local neighbourhood, infused with intriguing design and local flavours. Where every day brings...


  • UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum 4 years’ experience in Hospitality industry. - Minimum 2 years’ experience in a Supervisory role / similar experience in a 5 star hospitality industry. - Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred. - Oversee and ensure all...


  • UAE, United Arab Emirates Damac Properties Full time

    Responsible for supervising the overnight Front Stage operations and ensuring daily tasks are performed accordingly. The Supervisor ensures that the Front stage standards & procedures are followed and that all guests or visitors receive a luxurious, personalized and welcoming service. - Comprehensive knowledge of the Hotel, including all departments,...


  • UAE, United Arab Emirates Emaar Properties Full time

    Genuine service personality, with high EQ. - Minimum 1 years’ experience in Hospitality industry.. - Minimum of a high school diploma is required/ College degree in Hotel or a related field is preferred. - Conduct all operational tasks in Front Office while living up to service standards and procedures. - Go the extra (s)mile where you can. - Prevent...


  • UAE, United Arab Emirates du Full time

    1. Job details- Entity- du- Band- Band 6- Job- CSR Contact Center- Job Code- 103.093- Position Title- CSR UAE Contact Center (Front Office/ Back Office / Relationship Executive)- Reports to Position- Team Leader UAE Contact Center- Department: - Customer Operations- Division: - Customer & Channels- Written on: - Revised on: - 18th September 2017- How many...


  • UAE, United Arab Emirates Emaar Properties Full time

    **“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” - Mohamed Alabbar** **ABOUT THE COMPANY** Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in...


  • UAE, United Arab Emirates du Full time

    1. Job details- Entity- du- Band- Band 6- Job- CSR Contact Center- Job Code- 103.093- Position Title- CSR UAE Contact Center (Front / Back Office / Relationship Executive)- Reports to Position- Team Leader UAE Contact Center- Department: - Customer Operations- Division: - Customer & Channels- Written on: - Revised on: - 18th September 2017- How many...


  • UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Set an example for all Front Stage cast members with regards to punctuality, grooming, courtesy, attitude, team work, guest engagement and following of policies & procedures - Assist the Night Manager and Front Stage cast members in their...


  • UAE, United Arab Emirates Damac Properties Full time

    **Functional Accountabilities - Comprehensive knowledge of the Hotel, including all departments, services and outlets - Set an example for all Front Stage cast members with regards to punctuality, grooming, courtesy, attitude, team work, guest engagement and following of policies & procedures - Assist the Night Manager and Front Stage cast members in their...