Supervisory Role in Front Office, Vida Dubai Mall

6 months ago

UAE, United Arab Emirates Emaar Properties Full time

**“Every single member of our organization adds a great value. Emaar is not a collection of talented individuals, but a team of great pooled talent.” - Mohamed Alabbar**

**ABOUT THE COMPANY**

Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

**ABOUT THE ROLE**

**ABOUT THE FUNCTION**

This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms & other facilities, by delighting them from Check in until Check out.

**PERFORMANCE DRIVEN CULTURE: WHAT WILL YOU BE MEASURED AGAINST**
- **Guest Services**:Oversee the front desk operations and ensure a warm, welcoming, and efficient check-in and check-out process for guests.
- **Team Leadership**:Lead and motivate the front office team, ensuring a positive and collaborative work environment.
- **Check-in/Check-out**:Supervise and coordinate the check-in and check-out procedures to ensure accuracy and efficiency.
- **Reservations**:Monitor room availability and make recommendations to maximize occupancy and revenue.
- **Communication**:Foster effective communication between the front office and other hotel departments.
- **Guest Relations**:Proactively engage with guests to ensure their needs are met and expectations exceeded.
- **Cash Handling**:Oversee the handling of cash and payments at the front desk, ensuring accuracy and compliance with hotel policies.
- **Safety and Security**:Ensure adherence to hotel security and safety protocols.
- **Quality Assurance**:Implement and uphold Brand, Forbes and LQA standards.

**TECHINICAL SKILLS AND COMPETENCIES**
- Hotel Management Software
- Reservation Systems
- Point of Sale (POS) Systems
- Microsoft Office Suite
- Financial Reporting
- Property Management Systems (PMS)
- Communication Skills
- Customer Service
- Leadership
- Problem-Solving
- Team Collaboration

**QUALIFICATIONS, EXPERIENCE & LANGUAGE PROFICIENCY**
- Bachelor’s degree in hospitality management or a related field.
- 2+ years in a supervisory role within the hospitality industry from a luxury 5-star property.

**WHAT WE BELIEVE IN**

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.

**Customer Focus**

Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services, and experiences.

**Ownership Mindset**

No detail is too small, no challenge is too big, and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.

**Fast Paced**

Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge, and passion needed to deliver extraordinary speed for our customers.

**Talent and Tenacity**

Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.

**Adaptability**

We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

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