Customer Service Associate
1 month ago
Provide outstanding, personalized customer service, ensuring each interaction leaves customers feeling valued and appreciated.-
- Strive to meet and exceed sales targets, contributing to team goals.- Leverage customer feedback to improve processes and support the development of the Furchild Customer Journey.- Collaborate with the product team to track responses and contribute to future improvements.- Become knowledgeable in pet health, care, and wellness to better assist customers.- Participate in cross-functional projects, gaining exposure to areas such as customer insights, user experience, and operations.
- Embody and reflect our company values in all interactions and initiatives.
**Qualifications**:
- A proactive, team-oriented mindset with the ability to thrive in a dynamic, fast-paced startup environment.- Excellent written and verbal communication skills, with keen attention to grammar.- A warm, engaging phone presence with strong interpersonal skills.- Detail-oriented and highly organized, able to manage multiple tasks efficiently.- A problem solver with a proactive, ‘can-do’ attitude.- The ability to approach every customer inquiry with patience, empathy, and a love for pets.- An outgoing, confident personality with a knack for building rapport.- Flexibility to work weekends and varied shifts as needed.
- A great sense of humor and a passion for startups, e-commerce, natural products, and all things pet-related
**Additional Information**:
**Why Join Us?**
We’re not just feeding pets - we’re changing the way people care for them. At The Furchild, our work is driven by a shared love for animals and a commitment to making a real difference in their lives. When you join us, you’re part of something bigger - a company that values innovation, customer satisfaction, and most importantly, the health of pets.
**Our Hiring Process**
We make the hiring process as straightforward as possible, with the following steps:
2. Initial Interview: If your qualifications align, we’ll schedule an initial conversation with you.
4. Assessment: Depending on the role, you may be invited for a case study, trial assignment, or coding session.
**Ready to Join Us?**
If you’re excited about making a difference in the lives of pets and being part of a fun, innovative company, we’d love to hear from you
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