Administrator - School Systems - Aldar Education

6 months ago

Abu Dhabi, United Arab Emirates Aldar Academies Full time

Aldar Education is currently seeking an Administrator - School Systems to support our growing family of owned and operated schools in the UAE. This is an exciting opportunity to join the highly successful Aldar family of schools and to help shape the future of Abu Dhabi’s leading school group.

As the leading education group in Abu Dhabi, we provide inclusive and innovative learning that inspires and empowers communities. We offer a range of brands for all learners in our community, from nursery through to adult education. We offer the broadest choice of curricula. In the largest number of locations in Abu Dhabi.

Starting with one school and 250 students in 2007, Aldar Education has grown into a highly sought-after education provider, now supporting over 38,000 students in 31 schools and a growing network of almost 5,000 educators, with over 100 nationalities, offering a wide range of curricula and ancillary services such as a Teacher Training Academy.

Working collaboratively, our education network’s purpose is to empower the next generation to shape our future, directly supporting the educational goals of Abu Dhabi’s government. Today, Aldar Education’s efforts are guided by the Abu Dhabi Economic Vision 2030 plan, which aims to build a sustainable knowledge-based economy through premium education. Being a member of the procurement team, you will be responsible of ensuring that schools requirements are fulfilled for excellent delivery of education to all our students across all groups of schools.

The incumbent will continuously strive to exceed internal & external customer expectations while embracing the Aldar Education Core Values.

**Minimum Qualifications**
- Bachelor's degree in computer science, Information Technology, or similar.

**Minimum Experience**
- At least three years of experience managing education systems.
- Must have experience managing school information systems, such as iSAMs, Engage, PowerSchool, etc.
- Experience setting up & implementing new software in schools is advantageous.

**Job Specific Knowledge & Skills**
- Working knowledge of school information systems.
- Good communication skills.
- Strong customer service skills.
- Ability to work independently with mínimal supervision and take initiative to solve problems.
- Work in a highly collaborative and effective manner, both independently and in cross-functional teams.
- Skilled in multi-tasking and handling pressure.

**Main Duties**
- Drive the implementation of new and updated AE Systems.
- Develop an in-depth knowledge of education systems.
- Create and conduct routine administration and maintenance of a range of systems.
- Installation and configuration of software and support with integration projects.
- Assisting in the implementation and set up of new systems across Aldar Education.
- Troubleshoot software errors by running diagnostics, documenting problems and resolutions, prioritising problems, and assessing the impact of issues.
- Upkeep of documentation and technical specifications regarding systems.
- Perform routine/scheduled audits of systems, including coordinating relevant backups.
- Ensuring new system setups conform to specified policies.

**Specific Responsibilities**
- Set up user accounts and assign correct access permissions.
- Configuration and upgrading of systems (on-prem and cloud-hosted).
- Support end users (password reset, lock\unlock accounts, etc.)
- Implement group policies (access and permissions) for user accounts.
- Update systems with new releases, patches, and upgrades.
- Train and assist school personnel in utilising systems regarding data entry, retrieval, storage, security, manipulation, reporting, and disposal.
- Troubleshooting, root cause analysis, and documentation of system issues.
- Monitoring system performance.
- Performs other related duties as required and assigned.

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