IT Support

2 weeks ago


Dubai, United Arab Emirates ARCHITECTURAL CONSULTANCY FIRM Full time

**Expectations & Responsibilities related to your role**

**1. **MANAGE INFORMATION TEHNOLOGY AND COMPUTER SYSTEMS**
- Quickly troubleshoot, diagnose and repair issues with computers and networks so that companies experience as little downtime as possible.
- Resolve day to day IT issue's in house or coordinate with IT Consultant if required.
- Provide technical support for systems and networks.
- Ensure security of data, network access and backup systems
- Design, develop, implement and coordinate systems, policies and procedures
- Install and configure software and hardware.
- Diagnoses issues when computers or other technologies are not working as they should.
- Establishes various guidelines for evaluating the IT systems and determining where changes should be made.
- Assists in the implementation of the IT plan and trains the individuals who will need to use it.

**2. **CONTROLLING AND EVALUATING IT AND ELECTRONIC DATA OPERATIONS**:

- Audit systems and assess their outcomes
- Works with management and other departments to implement a successful IT plan.
- Identify problematic areas and implement strategic solutions in time
- Manage Data storage.
- Manage Backup system and monitoring backup schedules.
- Maintain software license and up-gradation.
- Prepares regular reports for management officials; attends meetings to present these findings.
- Preserve assets, information security and control structures
- Assists in budgeting for IT expenses, including the purchase of new equipment and software when necessary.
- Regularly file reports on the functioning of the systems and department.

**Education and Training**
- Degree educated - Bachelor with a technical major, such as engineering or computer science or similar
- Excellent communications (verbal and written) skills.
- Outstanding interpersonal skills.
- Excellent organizing skills.
- Advanced MS Office skills.
- Excellent command of written and spoken English.
- Microsoft Systems Administration/System Engineer certification will be an asset

**Experience**
- Previous experience as IT Coordinator, Executive
- Proven experience supporting mid to big size team.
- Has experience in Intranet / computer network for sharing information, easier communication, collaboration tools, operational systems, and other computing services within an organization, exclusion of access by outsiders.
- Expert knowledge of IT best practices, policies, and regulations.
- Preferably with Western experience.
- **Industry Experience - **preferably reputable architecture practices, engineering, or consultancy office
- **Years worked following graduation -** minimum 4 years

**Personal Qualities, Skills & Qualifications**
- Problem solver and critical thinker
- Analytical mind and research orientation
- Enthusiasm for architecture and design.
- An ambitious personality, capable of achieving.
- Agility - flexible, addresses obstacles and is pro-active in finding rapid solutions.
- Resilience. Multi-task.
- Able to work under pressure and to tight deadlines.
- Project and time management skills
- Keen attention to details.
- Good communication skills, including writing, speaking and active listening.
- Great negotiation skills with suppliers, vendors and third-party - ensure cost effectiveness and work in line with the budget.
- Good organization, time management and prioritization.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)


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