Administrator, Sports

6 months ago

Dubai, United Arab Emirates Atlantis Dubai Full time

**Job Summary**:

- Handles all communication in and out of the Sports & Leisure Department to ensure a smooth running of the department and maximizing revenues.
- Ensures professional and consistent services according to the Leading Quality Assurance (LQA) assessment the global market leader in quality assurance assessments and benchmarking analysis for the luxury hospitality industry.
- Ensures bookings and communications are completely complying with all required standards as specified and mandated by the leading Quality Assurance assessment.
- Delivers high standard of customer satisfaction through efficient booking procedures and supporting services to all guests.
- Supports the Leisure team to drive revenue on a daily bases to ensure daily, month & yearly targets are met and exceeded.

**Key Duties And Responsibilities**:

- Performs secretarial responsibilities as an administrative assistant and coordinates activities of the department, in matters pertaining to appointments, mails and other general affairs.
- Maintains all employee files and records in the respective department.
- Ensures Time & Attendance records for payroll process.
- Schedules appointments and maintains calendar for the HOD.
- Takes minutes of major meetings as maybe required by the HOD.
- Arranges business itineraries and co-ordinates HOD’s travel requirements.
- Sorts and furnishes incoming mails and documents for the HOD and attaches appropriate file to facilitate necessary action, determine routing, signature required and maintains follow up.
- Receives incoming calls for the HOD and takes messages as appropriate.
- Receives incoming calls related to Sports & leisure, coordinate bookings to maximizing revenues.
- Monitors bookings for activities, make changes and updates accordingly to avoid complaints and maximizing revenues.
- Prepares communication outlined by HOD in oral or written directions.
- Handles the Micros, make sure all cheques are closed end of the shift.
- All accounting documentation to be completed including cheques for the day, cash and reports dropped in accounts as required by Accounts.
- Support outdoor & indoor activities as well as supporting the Spa.
- Assist during big events and also support the kids club when required example.( Christmas, New year, Easter Brunch )
Coordinate and conduct daily communications briefings in the absence of the S&L manager.
- Maintains filing or records management system and other office flow procedures.
- Coordinates with Division Heads on meeting deadlines per HOD’s directions.
- Acts as administration consultant to staff on certain issues.
- Handles and distributes all incoming correspondence related to respective department.
- Maintains a comprehensive filing system for respective department.
- Receives incoming telephone calls.
- Arranges the appointments schedule for the HOD and reminds her/him accordingly.
- Attends and takes minutes and notes from departmental meetings.
- Brings urgent matters to the attention of HOD.
- Maintains accurate annual leave schedules/records of respective department.
- Sorts and compiles monthly attendance records for the division in timely manner.
- Maintains a clean and orderly office environment.
- Prepares outgoing correspondence for the HOD and, when necessary.
- Prepares computer spreadsheet reports as required.
- Assumes any other duties as required by the HOD or in her/his absence.
- Sets a good example for other secretaries/ administration clerks/coordinators in the Hotel and provides guidance when necessary
- Involves, encourages and supports in all the employee engagement activities in the hotel.

**Skills, Experience & Educational Requirements**:

- Hotel Management Diploma or Bachelor Degree or its equivalent
- 2 years in similar position in a five star hotel
- Computer literacy in Microsoft Office to include - Word / Excel / Power Point
- Organized and disciplined, dedicated and loyal
- Friendly, pleasant and easy to be around
- Work effectively under pressure to meet deadlines
- Expertise in written and spoken English
- High level of telephone skills
- Willing to take personal responsibility for own performance
- **Company**:Atlantis Dubai
- **Employment Type**:Full Time
- **Education Level**:Bachelor
- **Experience**:2 Years
- **Job Type**:Admin

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