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Robotics & Omnichannel Engagement Manager
2 weeks ago
Key Customers
**Internal**: Customer Excellence Team, Business Technology Solutions Team, Culture Team, Commercial Business Units, Affiliate Leadership Team, Brand Team Members, In-Field Team
Members, Market Access Team, Medical Affairs Team, Regulatory and Finance Teams, Area and Global counterparts.
**External**: Robotics, AI, Software engineers or vendors. Digital health solutions providers and vendors. Private and Government sector entities focused on Robotics, AI, digital health.
**Scope**: Gulf-Levant (UAE, Qatar, Oman, Bahrain, Kuwait, Lebanon, Jordan, Iraq)
**Major Responsibilities**:
- The core job responsibilities fall under 3 key pillars: Robotics/Robotics Lab Management; Omni-Channel Customer Engagement; Artificial Intelligence (AI) & Digital Health Capabilities
- Fully manage the newly established Gulf-Levant Robotics Lab
- Create and execute use-cases for in-office and at-event use of Robots, in alignment with Brand Teams, Culture Team, and Affiliate Leadership Team
- Act as the main point of contact for Robotics use-cases assessment and projects execution internally and externally
- Work with the Communications team on an on-going Robotics Lab communication plan
- Conduct research to identify new AI technologies and tools that can be leveraged to improve our services and enhance our customer engagement
- Partner with Government and Private sector entities on Robotics, AI and Digital Health projects
- Enhance Brand Teams’ competency and knowledge level related to Robotics and AI
- Partner with Customer Excellence Director and Business Technology Solutions (BTS) Manager to drive our Winning With Data and Digital Transformation capabilities
- Build a roadmap for brands’ digital initiatives, including the monitoring of the Affiliate’s MCM Maturity Score and progress
- Work closely with BTS team on Brands’ Digitalization and Advanced Customer Engagement (ACE) projects, and the activation of new digital channels
- Coordinate with vendors on digital material content production
**Job Requirements**:
Knowledge & Skills
- Artificial Intelligence (AI) software or solutions knowledge, ex: ChatGPT, Machine Learning, etc.
- Strong knowledge of Microsoft PowerPoint, Excel, Power BI, etc.
- Project management
- Innovative and passionate about creating change
- Creativity and problem-solving
- Effective communication and ability to work with others as part of a team
- Speaks English language fluently; Arabic is a plus
- Educated to Bachelor’s degree level or equivalent experience
- Must be based in the UAE
Experience
- Healthcare or Pharmaceutical industry experience is a plus
-
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