Omnichannel Analyst

2 months ago

Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**

To support the omnichannel department in customer excellence, COE by diving into data, gathering information related to process changes, validate, prepare reports with meaningful insights and recommendations, thoroughness while presenting data for touchpoints improvements. The omnichannel analyst act as the owner for the orchestration of change readiness with stakeholders

**What you will do**:
Data Preparation
- Work with Data team within the department to determine pitfalls for improvements
- Identify and document data requirements mandatory to support both ongoing and ad hoc analysis
- Learn about data attributes required from frontend for continuous enrichment of customer profile
- Partner with data team analyst to document and automate data processes
- Constantly reviews the BI data for its business sense and correctness

Data Analysis and Insights
- Acts as the omnichannel focal point during the project implementation for data accuracy during any system integration and enhancement process.
- Checks the accuracy of QA-Quality data in systems
- Analyse and mine data to find opportunities in time allotted
- Make business recommendations based on data findings
- Drive more efficient and sophisticated analytical insights

Analysis Distribution
- Design effective and impactful reports and visualizations for Omnichannel team to scale with brands
- Create presentations to highlight recommendation and tell the story
- Ensure brands understand the presented analysis for recommendations, using business definitions and terms to impact improvements

Reports Preparation
- Delivers ad-hoc data and report requests, analyses data needs for omnichannel projects, investigates and analyses data discrepancies.
- Creates Power BI visualization of key performance indicators and sets up relevant alerts
- Administers the reporting systems, monitors system performance, and creates and maintains user documentation and ensures the publishing of a user guide.
- Maintains and records operational data for touchpoints improvements amongst all brands

**Required Skills to be successful**:

- Data analyst knowledge
- Technical background
- Min. 3 to 5 years experience
- Preferred in Automotive

**About the Team**:
The role will report to Head of Omni Channel Change Management and you will be working in a very busy and fast pace environment.

**What equips you for the role**:

- Bachelor's degree in Information Science, Computer Science, Statistics, Engineering, Mathematics, or a related field.
- Excellent Analytical, business writing and presentation skills
- Proficiency with Microsoft Office-Word, excel, Teams, power point
- This role is a prominent position and requires an automotive sales, service & parts background and processes understanding
- Ability to work and communicate within multi-cultural and multi-national teams
- Flexible and adaptable, functions well as a team player in multi-cultural team, remains calm and cheerful under stressful conditions.
- Effective communication and reporting fluently in English language.

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and

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