Omnichannel Retail Experience Specialist

4 weeks ago

dubai, United Arab Emirates General Motors Full time
The
Omnichannel Retail Experience Specialist
will be responsible for bringing to life the revolutionized retail experience in the MENA region. Leveraging his/her expertise in digital innovation, retail innovation, and project management, the successful candidate will drive our omnichannel vision to execution.
It is expected that they work closely with and influence cross functional leadership, global enterprise and technology partners, cross functional stakeholders and external partners to drive success.
Responsibilities include:
Project manage the roadmap for change, coordinating business and customer requirements and agency partners. Manage workstreams, cross functional partners, and agencies to deliver on time, budget and strategy.
Orchestrate all work with agencies, acting as their single point of contact
Strategize, plan and execute innovative retail strategies that enhance customer engagement, improve satisfaction and drive growth.
Analyze market trends, consumer behavior and competitive landscape to identify opportunities
Partner with sales, aftersales and marketing teams to optimize retail channels and drive performance.
Experience & Qualifications:
Experience in marketing, activations and experience delivery in the automotive, consumer goods/retail and/or tech industries, with a focus on the Middle East.
Experience in retail activities in the Middle East and integration of online and offline customer experiences
Proven track record of success in developing and executing omnichannel strategies that drive brand awareness, engagement, and conversion.
Experience in working at sizable multinational high-level companies with complex Corporate Governance and matrix environments
Excellent communication, negotiation, and collaboration skills.
Passion for sustainability, innovation, and shaping the future of mobility
To be a collaborative team player, able to build up productive, mutually respectful interpersonal relationships internally and externally
Willingness to be bold and share unconventional ideas or take positions contrary to conventional wisdom; equally, openness to bold ideas from others
To be effective in building trust, respect, and collaboration amongst teams
Bachelor’s degree
Nice to Have:
Fluency in English, Arabic.
Executive MBA
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, sexual orientation, gender identity/expression, or protected veteran status.#J-18808-Ljbffr

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