Supervisor-front Desk

3 months ago


Dubai, United Arab Emirates Marriott International, Inc Full time

**Número de Empleo** 23069768

**Categoría de Empleo** Rooms & Guest Services Operations

**Ubicación** W Dubai - The Palm, West Crescent, Dubai, United Arab Emirates, United Arab Emirates VER EN MAPA

**Horario** Full-Time

**¿Ubicación remota?** N

**¿Reubicación?** N

**Tipo de Posición** Non-Management

**Descripción del Trabajo**

Asistir al personal para acelerar los pagos problemáticos (p. ej. problemas al procesar las tarjetas de crédito). Hacer un seguimiento con el huésped para comprobar que quede satisfecho con la solución de sus problemas. Procesar todos los registros de ingreso de los huéspedes mediante la confirmación de las reservaciones, la asignación de las habitaciones y la entrega y activación de las llaves de las habitaciones. Procesar todos los tipos de pagos realizados tales como los gastos de alojamiento y los pagos efectuados en efectivo, con cheques o tarjeta de débito o crédito. Abrir cuentas precisas para cada huésped al registrarse (es decir, habitaciones compartidas, habitaciones separadas, impuestos, imprevistos, compensaciones). Anticiparse a las situaciones en las que se agota la disponibilidad de habitaciones y obtener alojamiento alternativo satisfactorio en caso de que el hotel no pueda alojar a los huéspedes con reservaciones. Bloquear las habitaciones en la computadora e identificar solicitudes y requisitos específicos. Contactar a la persona o al departamento apropiados (p. ej. Botones, Departamento de Limpieza), según sea necesario, para resolver las llamadas, las solicitudes o los problemas de los huéspedes. Coordinar con el Departamento de Limpieza a fin de hacer un seguimiento para que las habitaciones se encuentren en perfectas condiciones al ingresar los huéspedes. Revisar el registro de turnos de los empleados y los libros de memos diarios y documentar la información pertinente en los registros. Computar la caja al comenzar y finalizar el turno. Balancear y entregar los recibos según las especificaciones de Contabilidad. Asistir a la gerencia en la capacitación, motivación y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de "Garantía de tratamiento justo y política de puertas abiertas". Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; realizar capacitaciones y obtener certificaciones de seguridad.

Cumplir con todas las políticas y los procedimientos de la compañía; asegurarse de que el uniforme y la apariencia personal sean pulcros y profesionales; mantener la confidencialidad de la información patentada. Anticiparse a las necesidades de servicio de los huéspedes y atenderlas. Hablar con los demás utilizando un lenguaje claro y profesional, preparar y revisar los documentos escritos de manera exacta y completa y atender los teléfonos utilizando el protocolo adecuado. Cultivar y mantener relaciones laborales positivas con los demás. Asegurar el cumplimiento de las expectativas y los estándares de calidad. Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo. Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
- Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas. Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
- Superando con audacia los límites del lujo, W le da un nuevo giro al tradicional concepto del hotel extravagante. Nuestra actitud avasallante y nuestro gusto por el exceso redefinen la diversión para la alta sociedad moderna. Nuestros huéspedes tienen un deseo vehemente de una vida que salga de lo común, y ese anhelo los impulsa a demandar más, experimentarlo todo y repetir la vivencia.
- Compartimos las pasiones de nuestros huéspedes, les proporcionamos acceso a información de primera mano sobre lo nuevo y lo que viene. La moderación no forma parte de nuestro vocabulario y sabemos que el deseo por la vida exige más, no menos. Los huéspedes de W llevan este concepto en su interior y viven cada día con un mantra: Detox.Retox.Repeat. Si cree que está listo para crear la energética escena de W, magnética para los disruptores de cada día dispersos por el mundo, lo invitamos a explorar una carrera en W Hotels.


  • Front Desk Supervisor

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Mirrors Beauty Lounge Full time

    Mirrors Beauty Lounge is seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring exceptional customer service and a seamless experience for our clients.Key Responsibilities:1. Provide outstanding customer care and maintain a friendly, approachable demeanor...

  • Front Desk Supervisor

    2 weeks ago


    Dubai, United Arab Emirates Millennium Al Barsha, Atria Business Bay & Mont Rose Full time

    As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may...


  • Dubai International City, United Arab Emirates CRONY ELECTRONICS Full time

    **LOCATION: DUBAI INTERNATIONAL CITY** **Gym Front Desk Supervisor Job Responsibilities**: 1. Customer Reception and Service: A. Greet all customers entering and leaving the gym, providing friendly and professional service. B. Handle membership registrations, renewals, cancellations, and respond to customer inquiries. C. Coordinate member appointments,...


  • Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full time

    The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...

  • Front Desk Supervisor

    4 months ago


    Dubai, United Arab Emirates Hilton Dubai Full time

    Responsibilities:Defining andimplementing front desk objectives andprocedures.Hiring and training staff andmanaging the shift schedules.Tending toguests' complaints and questions and providing exceptionalcustomer service.Ensuring that the front deskand reception area is kept clean andorganized.Maintaining front desk officesupplies and equipment.Managing...

  • Front Desk Supervisor

    4 months ago


    Dubai, United Arab Emirates Grand Mercure Hotel and Residences Dubai Airport Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Front Desk Supervisor

    3 months ago


    Dubai, United Arab Emirates IHG Hotels & Resorts Full time

    About UsAt voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the...

  • Front Desk Supervisor

    3 months ago


    Dubai, United Arab Emirates Events Melodica DMCC Full time

    **Salary 5-7K plus other benefits** Start your career at Melodica Music & Dance Academy and get professional experience in the Education sectors **Responsibilities**: - Provide leadership and guidance to the front desk team. - Ensure exceptional guest service, addressing inquiries, requests, and concerns professionally and promptly. - Train and mentor...


  • Dubai, United Arab Emirates IVORY GRAND HOTEL APARTMENTS Full time

    Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are...

  • Front Desk Supervisor

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Paramount Hotel Dubai Full time

    Job SummaryWe are seeking a highly skilled and experienced Night Manager to join our team at Paramount Hotel Dubai. As a Night Manager, you will be responsible for overseeing the front desk operations, ensuring a smooth and efficient guest experience, and maintaining high standards of service.Key ResponsibilitiesGuest Services: Provide exceptional guest...


  • Dubai, United Arab Emirates Address Montgomerie Hotel Full time

    The Front Desk Supervisor will be responsible for overseeing the daily operations of the front desk staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Front Desk Supervisor will also ensure that all customer service standards are met and that all guests have a positive...


  • Dubai, United Arab Emirates Hilton Full time

    Front Office Supervisor A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the...


  • Dubai, United Arab Emirates Hilton Full time

    A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. **What will I be doing?** As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...


  • Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Office Agent to join our team at Juma Al Majid Holding Group L.L.C. As a Front Office Agent, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a smooth and efficient check-in and check-out process.Key...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23108094 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Manage all front desk operations...


  • Dubai, United Arab Emirates Havana Holiday Homes Full time

    As a front office supervisor, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional customer service, and coordinating activities to optimize efficiency and guest satisfaction. You will supervise a team of front desk agents and ensure that all tasks are performed accurately and in a timely...


  • Dubai, Dubai, United Arab Emirates DoubleTree by Hilton Hotel & Residences Dubai Al Barsha Full time

    A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk...


  • Dubai, United Arab Emirates DoubleTree by Hilton Hotel & Residences Dubai Al Barsha Full time

    DescriptionA Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.What will I be doing?As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A...

  • Front Desk Team Lead

    2 weeks ago


    Dubai, Dubai, United Arab Emirates Accor Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Service professional to join our team as a Front Desk Supervisor at Accor. As a key member of our front office team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.Key ResponsibilitiesGuest Service: Provide personalized and...

  • Front Desk Agent

    3 months ago


    Dubai, United Arab Emirates Al Habtoor City Hotel Collection Full time

    **JOB SUMMARY** **& DESCRIPTION** Front Desk agent is working in the front line and always having a direct contact with guest. Responsible to welcome the guest upon arrival and implement welcome experience (check-in) and farewell experience (check-out) including all cashiering and billing process. Front Desk Agent is required to be always attentive to all...