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Front Desk Supervisor

6 months ago

Dubai, United Arab Emirates Hilton Dubai Full time
Responsibilities:
  • Defining andimplementing front desk objectives andprocedures.
  • Hiring and training staff andmanaging the shift schedules.
  • Tending toguests' complaints and questions and providing exceptionalcustomer service.
  • Ensuring that the front deskand reception area is kept clean andorganized.
  • Maintaining front desk officesupplies and equipment.
  • Managing budgets,records, and contracts.
  • Supervising staff andall front desk activities including bookings, appointments, phonecalls, and emails.
  • Conducting performancereviews with the front desk staff.
  • Generatingreports and feedback for presentation to the generalmanager.
  • Performing administrative duties suchas filing and updating records, among others, asneeded.