Business Navigation Group Leader
2 months ago
**Job Requisition ID**:164473
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
**Overview of the role**
Work together with the Store Management team members in an inspiring, supportive, and challenging way to steer the Store towards growth, optimal performance and sustained long-term profitability, in line with IKEA & Al-Futtaim objectives and values.
**What you will do**
CASH OFFICE OPERATIONS
- Oversee and control the cash office functions and ensure daily/ weekly and monthly routines are followed.
- Perform necessary Audit measures to ensure that daily reconciliation of collections is true and fair in all aspects.
- Audit the cash in the Business Navigation department.
- Accountable for Cash Office transactions including the following:
- Daily reconciliation of store takings & reporting.
- Forex reconciliation and monitoring of exchange rates.
- Cheques collection and control.
- Tally of safe fund daily.
- Credit Card reconciliation.
- Gift Vouchers redemption and reconciliation.
- Banking of the various tender types store petty cash.
PROCESS AND COMPLIANCE
- Follow up on previous audit reports & check implementation of audit recommendations (including documentation).
- Support the Regional Office in creating and amending SOPs to improve the operational efficiencies, without compromising on the operational standards.
- Maintain store SOP library (digital and physical) for store team access as necessary.
- Ensure total compliance of IKEA and Al-Futtaim policies as applicable for operations & financial aspects.
- Proactively monitor areas of the Store that could lead to possible stock losses and fraud if routines are not updated and communicated properly.
RECOVERY
- Manage and control all TT types and ensure audit compliance on stock movement.
- Achieve recovery index goals while minimizing recovery stocks.
- Analyze increase in inventory stock movement and discuss with store management ways to optimize.
- Optimize discounts in AS-IS unit to maintain balance between stock and recovery index.
FINANCIAL & OPERATIONS
- Manage and share the following with store team:
- Store sales tree: daily, weekly, monthly & yearly.
- Budgeting and forecasting: mid-month flash, monthly, quarterly, yearly.
- CAPEX plan and execution.
- Analyze & discuss store P&L performance on monthly basis with store team and follow up on discussed action plan.
- Understand and help the Store Manager to control expenses in the P&L for the Store and identify areas of opportunities and highlight out of line situations.
- Ensure that all administration routines are followed across the Store and show a proactive approach in suggesting checks and corrections in the store operational processes.
- Work with department head in vendor/supplier selection process to ensure best possible service at lower cost.
- Accountable for preparation ROI for all activities and investment in coordination with store team.
- Ensure that accurate reports are provided to the store/regional office management consistently to meet reporting deadlines.
- Coordinate preparation of store KPI’s for store and regional management analysis and actions.
- Analyze and discuss individual department KPI with department; agree and follow up on action plans.
PEOPLE MANAGEMENT & DEVELOPMENT
- Lead and train Cash Office, Recovery and Operation teams to be able to carry out all cash office, admin/audit and operation functions.
- Develop Cash Office, Recovery and Operation teams to maximize efficiency and future development.
- Ensure training and development plans are in place for Cash Office, Recovery and Operation teams, with the support of L&D.
- Active involvement in Store Manpower planning with aim to maximize productivity.
- Active involvement in staff planning process for store to ensure coverage to maximize manpower productivity.
- Lead staff planning process in store to maximize utilization of co-workers (right number, right time, right place).
OPERATIONAL
- Manage hard services by ensuring that the store building and all technical areas of the store are regularly maintained to provide a safe, clean and functional environment:
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