Ikea Food Team Leader

7 months ago

AlAyn, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**

As an IKEA Food Team Leader, contribute to the development of key areas such as production, the IKEA Restaurant, and more. Assume line responsibility during manager absences, focusing on creating a welcoming atmosphere and compelling food offerings to enhance customer satisfaction. Engage with customers and support co-workers on the floor, playing a pivotal role in our commitment to excellence.

**What you will do**

**Customers**:

- Ensure customers remain the focal point, aiming to bring a smile through empathetic and caring service aligned with IKEA values.
- Lead by example, acting as a positive ambassador for the IKEA store in all customer interactions to encourage repeat visits.
- Regularly assess the store from the customer's perspective, engaging in daily dialogues for continuous feedback, taking immediate action, and encouraging colleagues to do the same.
- Possess knowledge of store services, utilizing it to enhance the customer shopping experience throughout the day.

**Commercial**:

- Contribute to the store business plan and IKEA Food action plans, supporting the manager in their implementation.
- Ensure an irresistible food offer through attractive presentation, effective communication, and a deep understanding of product knowledge.
- Maintain awareness of top-selling products, 3 Aces, and 1 King, ensuring availability and clear communication.
- Collaborate on marketing activities, support range changes, and initiate commercial activities during quiet times to boost store productivity.
- Maintain an efficient, clean, organized, and inviting area for a positive customer experience.
- Leverage local market awareness to provide input on range and pricing.

**People**:

- Collaborate with the manager to ensure co-workers understand the IKEA Concept and guidelines, providing leadership, support, and coaching.
- Foster an environment where the IKEA culture is vibrant and diversity is valued, making IKEA Food a great place to work.
- Actively participate in the team, cooperate across store sections, and keep colleagues informed to enhance overall effectiveness.
- Share knowledge and encourage colleagues to do the same.

**Steering the Business**:

- Contribute to the store's success, high performance, and sales growth by working towards agreed goals.
- Challenge costs through lean, cost-conscious practices, sharing examples and encouraging the team to find efficient ways of working.

**Operations**:

- Ensure adherence to IKEA Quality and Food Safety Policies.
- Report any food incidents through CASY and promote a "safety first" culture.
- Manage staffing levels to ensure operational success, proactively addressing bottlenecks and consistently improving customer satisfaction.
- Implement daily operational routines and actions set out by the manager for the area.

**Required Skills to be successful**
- Experience of working in vibrant retail environment with proven track record.
- IKEA sales experience and knowledge of IKEA merchandising techniques is preferred
- Experience of serving customers
- Experience of supervising and working in a team is preferred
- Experience of working with an KPI-driven action plan
- Experience of developing action plans
- Knowledge of the IKEA Concept, including our vision and business idea, IKEA culture and values, and how we create our business advantages is preferred
- Basic English communication skills MS Office literate
- Good Negotiation Skills
- Strong organizational and multitasking skills.
- Attention to detail and accuracy in documentation.
- Proficiency in relevant software and tools, including Microsoft Excel for data analysis and reporting.

**What equips you for the role**
- A person with the potential to become a store department head as the next step in an established career path that could lead to the position of Commercial Swedish Food Market & Bistro Manager, Kitchen Production Manager, Commercial Restaurant Manager, Shopkeeper or possibly as an alternative step in her/his chosen career development.
- Decision-making and problem-solving abilit

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