Sales and Customer Experience Executive
5 months ago
**Job Summary**
As a Customer Experience and Sales Executive, you will play a crucial role in ensuring exceptional customer service and driving sales for our cleaning company. You will be responsible for managing customer enquiries, resolving issues, and actively promoting our services to potential customers.
**Responsibilities**
2. Engage with potential customers to understand their cleaning needs, provide accurate information about our services, and offer suitable solutions
3. Actively promote our cleaning services to potential customers, highlighting the benefits and value they can expect
4. Assist customers in scheduling appointments, making changes to their bookings, and addressing any concerns or special requests
5. Follow up with customers to ensure their satisfaction, gather feedback, and identify opportunities for upselling or cross-selling
6. Collaborate with the operations team to coordinate and communicate any changes or updates to customer appointments
7. Resolve customer complaints or issues in a timely and effective manner, aiming to achieve a satisfactory outcome for all involved
8. Maintain accurate and detailed records of customer interactions, enquiries, and sales activities in our CRM system
9. Stay in touch with industry trends, competitor offerings, and best practices in customer service and sales to continuously improve our service delivery
10. Meet or exceed sales targets and contribute to the growth of the company
**Qualifications**
1. Excellent communication skills in English, both verbal and written, with a friendly and persuasive approach
2. Strong problem-solving abilities and the ability to handle difficult customer situations with patience and professionalism
3. Prior experience in customer service, sales, or a customer-facing role
4. Proficiency in using customer relationship management (CRM) software or similar tools
5. Ability to multitask and prioritise tasks in a fast-paced environment
6. Attention to detail and accuracy in maintaining customer records and documentation
8. Proven sales skills and the ability to meet or exceed targets
Package includes base salary as published plus commission on sales.
**Job Types**: Full-time, Commission
**Salary**: From AED4,500.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How many years of work experience do you have in Dubai?
**Experience**:
- Customer Service: 3 years (required)
- Sales: 3 years (required)
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