Cx Customer Experience Consultant

1 week ago


Dubai, United Arab Emirates Computer Network Systems Full time

**Company Description**
CNS (Computer Network Systems) is a technology company in the middle-east & has over 30 years of successful achievements and long-term partnerships with distinct customers across the region.

We are an IT distributor & our expertise are in Banking & Financial Service Insurance, Technology Enablement, IT Outsourcing, Cyber security, Digital Infrastructure, Hybrid Cloud, Digital Workplace, Customer Experience, Digital Transformation, and Block Chain.

We are a Part of the Ghobash Group of Companies, CNS spread across the region with offices in Abu Dhabi, Dubai, Oman, and Kuwait providing a holistic approach that covers all aspects of information communication technology system integration, consultancy, operation, managed services, and IT outsourcing.

We are seeking a dynamic and experienced professional to join our team as a CX Consultant. This role is for one with expertise in customer experience would need to drive strategic initiatives and enhance overall customer satisfaction.

**Responsibilities**:

- ** Customer Journey Mapping**:

- Lead the creation of customer journey maps to understand and optimize the end-to-end customer experience.
- ** Voice of the Customer (VoC) Programs**:

- Establish and manage Voice of the Customer programs, including surveys, feedback mechanisms, and sentiment analysis.
- **Customer Analytics**:

- Utilize customer data and analytics to derive insights and recommend improvements to enhance the overall customer experience.
- **CX Strategy Development**:

- Contribute to the development and execution of the overall customer experience strategy aligned with business objectives.
- **Training and Education**:

- Provide training and education to internal teams on customer-centric principles and practices.
- **CX Metrics and Reporting**:

- Define and track key performance indicators (KPIs) related to customer experience, and prepare regular reports for management.

**Qualifications**
- Bachelor's degree in Marketing, Business, or a related field.
- Proven experience in customer experience management or related roles.
- Strong understanding of customer journey mapping, VoC programs, and customer analytics.
- Excellent communication and presentation skills.



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