Operations Support Coordinator

3 weeks ago


UAE, United Arab Emirates Allianz Partners Full time

**JOB DETAILS**:
**JOB DESCRIPTION**:

- Closely coordinate with Metlife Agents and Brokers by providing quality actions and resolutions to their concerns and queries.
- Proactively push clients to move their policies as IGO at the earliest.
- Follow communication/update expectations with clients, in accordance with Nextcare policies, scheme or agreed time frames set.
- Build customer’s interest in the services and products offered by the company
- Provide personalized customer service of the highest level
- Update the existing database with changes and the status of each existing/prospective customer/member
- Document details of all conversation and actions taken
- Correspond with CareCentre Management and keep an open channel of communication.
- Maintaining records and close-loop each call by completing the clerical duties which includes faxing, filling up paperwork, doing checks on credit references, as well as liaising with other departments
- Analyze the various parts of a problem properly and develop logical solutions within the permitted scope of work.

**PROFILE KEY REQUIREMENTS**- Education: Bachelor’s Degree (technical discipline preferred)- Experience: 1-2 years of any technical experience- Computer proficiency- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills

**Job Level**:
Professional

**Location**:

- AE**Available until**:
04/02/2023

**Area of Expertise**:
Customer Services & Claims

**Unit**:
Allianz Partners

**Employing Entity**:
NEXTCARE Claims Management LLC

**Job Type**:
Full-Time

**Remote Job**:
Not applicable

**Employment Type**:
Permanent

**ID**:
21683



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