Wellness Receptionist

2 weeks ago


Dubai, United Arab Emirates Longevity Hub by Clinique La Prairie Full time

**About the Role**
Join the Longevity Hub Dubai by Clinique La Prairie, where we redefine health and wellness with advanced programs in a luxurious clinic environment. As a **Guest Care Agent**, you will lead the reception team, ensuring world-class service that merges the precision of healthcare with the elegance of luxury hospitality. With a strong commitment to guest satisfaction, team leadership, and operational excellence, you will create memorable experiences that reflect the high standards of FORBES and Dubai Health Authority (DHA) guidelines.

**Key Responsibilities**

**1. Elevate Guest Experiences**:

- Deliver a warm and professional first impression for every guest.
- Provide personalized service that aligns with FORBES 5-star standards.
- Manage guest inquiries and appointment scheduling with efficiency and care.

**2. Uphold Healthcare and Operational Standards**:

- Ensure compliance with DHA regulations for guest records and documentation.
- Conduct regular audits to maintain clinic standards.
- Handle guest complaints professionally, ensuring swift resolutions.

**3. Drive Team Excellence and Service Innovation**:

- Oversee front desk operations to ensure a smooth workflow.
- Train and mentor the reception team to consistently exceed expectations.
- Collaborate with wellness and medical experts to provide holistic guest care.

**4. Enhance Guest Loyalty and Sales**:

- Promote treatments and retail products by highlighting their benefits.
- Build lasting relationships through personalized guest interactions.

**5. Emergency Preparedness**:

- Follow clinic protocols during emergencies and ensure safety measures are in place.
- Be knowledgeable about first aid procedures and emergency response plans.

**Core Values and Competencies**

**Core Values**:

- **Warmth**: Create a welcoming environment for guests and colleagues.
- **Empathy**: Show genuine respect and understanding.
- **Anticipation**: Proactively meet and exceed guest needs.
- **Precision**: Pay attention to detail in every interaction.
- **Creativity**: Innovate to deliver exceptional guest experiences.

**Functional Competencies**:

- Professional grooming and communication skills.
- Strong planning, organization, and problem-solving abilities.
- Team management and mentorship expertise.
- Creativity in enhancing guest experiences and driving results.

**Qualifications & Skills**
- Proven experience in luxury hospitality, healthcare, or wellness.
- Exceptional communication and interpersonal skills.
- Knowledge of DHA regulations and compliance standards is an advantage.
- Proficiency in managing guest relations and team leadership.

**Why Join Us?**

Be part of a groundbreaking concept that combines healthcare excellence with luxury hospitality. At Longevity Hub Dubai, we value innovation, care, and the pursuit of excellence, offering you a unique opportunity to grow in your career.

**Experience**:

- Spa, Wellne Experience or Aesthetics Clinics: 3 years (required)

**Language**:

- Arabic (required)



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