Patient Coordinator
7 months ago
**CANDIDATE MUST BE ABLE TO JOIN IMMEDIATELY**
To deliver exceptional Customer service to new and existing customers.
To provide the support necessary to ensure the registration process and enrolment in a manner that exceeds both internal and external customer needs and expectations.
Must be people oriented.
Will be responsible for general office management / Facilities management.
To perform as a receptionist and cashier.
Ensure customers are registered in a timely manner.
Coordinates booking of appointments to optimize schedules.
Will be responsible of procurement.
Will be required to produce operational reports.
**POSITION QUALIFICATIONS**:
- High school graduate
- English proficiency essential
- Computer literacy, must be proficient in Microsoft Excel, Word and Outlook.
- Customer service skills / experience
- People oriented
- Polite and respectful
- Experience managing small teams
- Previous cashiering experience will be a plus
- Previous experience in Healthcare industry will be a plus
- Previous experience in Hospitality will be a plus
**Responsibilities**:
**Guests Registration**
- Register patients and members according to established protocols and standards.
- Ensure the right entry of financial details for patients.
- Ensure having updated patients details.
**Appointments Coordination**
- Schedule & book appointments appropriately as requested.
- Remind patients regarding their appointments and Confirming through SMS and phone calls.
- Handle reschedules and cancellation of appointments.
- Screening patient information during telephone call regarding details.
**Cashiering**
- Ensures insurance & finance documentations are completed according to established criteria
- Collect payment, issues receipts and complete designed cashier report.
- Follow up on all cash outstanding, note all remarks & resolve late charges.
**Business Development**
- Support Business Development Department
- Answer product and services enquiries over the phone
- Contact potential patients to offer services.
**Operations Reports**
Proficiency in Microsoft Excel Required
Proficiency in Outlook environment Required
**ABLE TO JOIN IMMEDIATELY**
**FEMALE APPLICANTS ONLY WILL BE CONSIDERED**
**Job Types**: Full-time, Permanent
Pay: AED3,000.00 per month
Application Question(s):
- Are you able to join immediately?
**Experience**:
- Healthcare: 2 years (required)
- Hospitality: 2 years (preferred)
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