Sales Support Manager

2 months ago


Dubai, United Arab Emirates CMACGM Full time

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
Sales Support Manager
**THE ROLE**:
Responsible for sales support and administrative functions associated with the international markets including interacting with customers, territory managers, sales representatives, and internal stakeholders.

**RESPONSIBILITIES**:
Serve as an escalation point for customer issues, working with cross-functional teams as needed to resolve problems quickly and satisfactorily
Providing support in Sales functions and Act as Complete Backup for Outside Sales / Inside Sales linked.
Promote CMA CGM Group Services and Non-Maritime products (e-commerce,VAS, intermodal, CEVA )
Handle and manage disputes of customers
Monitor the teams performance and ensure smooth processing of bookings.
Coordinate with Head Office (HO)/ Regional Office (RO) on rate quotations and market information and provide proper feedback on the outcome of rate negotiations to Agency management /HO/RO
Ensure due diligence and compliance maintained OFAC/sanctions related countries.
Participate in Sales/ Trade meetings as required.
Design and manage key performance indicators for team.
Monitoring Sales Support team for timely indexing to meet KPI, Managing Indexing Rosters, Managing Request for informations (RFI ) and Instructions, Rectifying RFI errors by coordinating with customer service and Back Office
Develop and modify when needed, strategies to ensure team is properly resourced and structured to support upcoming needs of the organization.
Train new and existing employees on company products and services, as well as sales support processes and procedures
Coordinate with HO/ RO on rate quotations and market information and provide proper feedback on the outcome of rate negotions to Agency management /HO/RO
Coordination with Load and discharge port agents for smooth conduct of business and cargo opportunities and approvals.
**QUALIFICATIONS AND PROFILE**:
Graduate (3 years regular course ) Any bachelor degree or Equivalent University Degree
Must have atleast 5 years of Industry experience in similar capacity and should have knowledge of the end to end process of Shipping sales.
Quotation management
Basic proficiency with MS Office
Analytical & Reporting aptitude (Data, Qliksense)
Knowledge of competition activities in the market
Come along on CMA CGM’s adventure


  • Sales Officer

    5 months ago


    Dubai, United Arab Emirates Banking Sales Full time

    This is a full-time on-site role for a Sales Officer at our NBFC located in Dubai. As a Sales Officer, you will be responsible for identifying potential clients, maintaining relationships with current clients, and achieving sales targets by promoting our financial products and services. You will also be responsible for conducting market research, analyzing...


  • Dubai, United Arab Emirates Kalemon Education Support Services Full time

    **Job Title : Business Development / Sales Executive** **Employment Status **:regular, full-time **Department**:Sales Department **Supervisor**:Sales Director **Work location**:Generally: UAE **Objectives of the Position**: - Responsible for liaison between the company and all private schools and other educational institute, managing service levels and...

  • Sales Executive

    2 weeks ago


    Dubai, United Arab Emirates We Aspire Education Support Full time

    **Job Title: Sales Executive** **Location**: Dubai, UAE **Employment Type**: Part Time, Full-Time **About Us**: We Aspire is a dynamic training institute dedicated to empowering individuals with essential healthcare and community support skills. We offer a range of training programs, including caregiving, first aid, and personal development courses. We are...

  • Sales Representative

    5 months ago


    Dubai, United Arab Emirates We Aspire Education Support Full time

    *Job Title: Sales Representative* *Company: We Aspire Education Support* *Location: Dubai, UAE* Are you an enthusiastic and results-driven individual with a passion for sales? WE ASPIRE is seeking a dynamic Sales Representative to join our growing team! If you thrive in a fast-paced environment, possess excellent communication skills, and have a proven...

  • Sales Representative

    5 months ago


    Dubai, United Arab Emirates We Aspire Education Support Full time

    Job Title**:Sales Representative** Company: We Aspire Education Support Location: Dubai, UAE Are you an enthusiastic and results-driven individual with a passion for sales? WE ASPIRE is seeking a dynamic Sales Representative to join our growing team! If you thrive in a fast-paced environment, possess excellent communication skills, and have a proven track...


  • Dubai, United Arab Emirates Support Revolution Full time

    **Business Development Executive** **We have an excellent opportunity for Business Development Executive to join our growing Commercial team. You will be responsible for establishing new business which supports our ambitious growth plan, with offices in the UK, Dubai, India, and the USA.** **About the role**: Reporting to the Contact Centre Manager, you...

  • Sales Support Manager

    6 months ago


    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. About the role Exercise operational/administrative control on UAE DXB Sales Team to develop Emirates business through different distribution channels in Dubai. The job ensures the...

  • Sales Support Manager

    7 months ago


    Dubai, United Arab Emirates The Emirates Group Full time

    Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly innovating to ensure our customers ‘Fly Better’. **About the role** Exercise operational/administrative control on UAE DXB Sales Team to develop Emirates business through different distribution channels in Dubai. The job ensures the...

  • Sales Executive

    7 days ago


    Dubai, United Arab Emirates We Aspire Education Support Full time

    **Job Title**: Sales Executive (Tagalog Speaking) **Location**: Dubai, UAE As a Sales Executive, you will promote our training services to prospective clients, build relationships within the community, and support our sales team in achieving targets. This role requires excellent communication skills, a proactive approach, and the ability to work...

  • Sales Support

    5 months ago


    Dubai, United Arab Emirates FASTER EXPRESS SPEED CARGO LLC Full time

    **Full job description** **Responsibilities**: - **Customer Assistance**: - Provide product information, pricing, and availability to customers. - Assist customers with order placement, modifications, and cancellations. - **Sales Team Support**: - Collaborate with sales representatives to understand customer needs and preferences. - Prepare and send...

  • Sales Support

    5 months ago


    Dubai, United Arab Emirates Inoi Global Mobile Phones LLC Full time

    INOI is an international technology company founded by European telecom experts in 2016, with headquarters in Dubai. It specializes in developing modern mobile devices and offers a wide array of the latest smartphones, functional feature phones, and innovative tablets that incorporate advanced technology and stylish design protected by international and US...

  • Sales Support

    5 months ago


    Dubai, United Arab Emirates Black swan business setup services Full time

    **Position**:Office Support / Sales **Department**:Operations **Experience**:1-3 years **Education**:min high School pass **Preferred Nationality**:Emirati Age: Below 30years **Key Responsibilities**: - Client On boarding - Processing Documentation of visa for clients and their employees - Client servicing - constant contact with clients and updating...

  • Sales Support

    6 months ago


    Dubai, United Arab Emirates BEOND Full time

    Beond, a leading leisure airline, is seeking a Sales Support professional to join our team. In this role, you will provide critical support to our sales team by leveraging data and technology solutions to drive sales performance and optimize revenue. You will develop and maintain BI dashboards, analyze sales data, and provide insights and recommendations to...


  • Dubai International City, United Arab Emirates Ultimate Outsourcing Full time

    Contacting potential clients to establish rapport and arrange meetings. - Create, plan, and deliver presentations on company products. - Research organizations and individuals to find new opportunities. - Increasing the value of current customers while attracting new ones. - Making and closing sales - Finding and developing new markets and improving sales. -...

  • Sales Support

    5 months ago


    Dubai, United Arab Emirates Tube Supply Full time

    Customer Service Representative responsibilities center around facilitating the Tube Supply sales process. In this associate-level role, you will enter sales orders received from our Account Managers into our database. CSRs are the first point of contact for troubleshooting with customers and will coordinate with outside processing vendors to treat material...

  • IT Support

    5 months ago


    Dubai, United Arab Emirates Think Biz Managment Consultancies Full time

    **IT Support** - Monitoring and maintaining networks and servers. - Upgrading,installing and configuring new hardware and software to meet clients objectives. - Implementing security protocols and procedures to prevent potential threats. - Creating user accounts and performing access control. - Performing diagnostic tests and debugging procedures to optimize...

  • Sales Support Officer

    5 months ago


    Dubai, United Arab Emirates Inkas Armored Vehicle LLC Full time

    **Responsibilities**: - **Order Processing**:Assist in processing sales orders, ensuring accuracy and completeness of order details. Coordinate with various departments to facilitate order fulfillment. - **Customer Communication**:Respond to customer inquiries, provide product information, and assist with order-related questions. Maintain a high level of...


  • Dubai, United Arab Emirates EN LIGHT ELECTRICAL LIGHTING L.L.C. Full time

    **Location**: Dubai, United Arab Emirates **Job Summary**: The Sales Support Coordinator in the LED lighting industry for the UAE is responsible for providing comprehensive administrative support to the sales team, ensuring the efficient execution of sales processes, and maintaining excellent communication. This role involves coordination, documentation...

  • Sales Support

    5 months ago


    Dubai, United Arab Emirates Tricom LLC Full time

    Our company is one leading and integrated manufacturing and distribution of FMCG products and specialty chemicals and ingredients. Our focus on FMCG and specialty chemicals allows us to meet the needs of a variety of industries including Food & Beverage Industry, Home & Personal Care Industry. Our company’s focus is to constantly evolve all the products...

  • Sales Support

    5 months ago


    Dubai, United Arab Emirates Aventi Industries Full time

    Aventi Industries is a leading and integrated manufacturer of food & beverage products, based in Dubai. Our company’s focus is to manufacture condiments, sauces, syrups, powder products and beverages and deliver products of excellent value and quality. Our company’s focus is to constantly evolve all the products and brands we are associated with in order...